Director, Account Management - Absorb LMS

"We’re building something special at Absorb, and our Account Management team is at the center of it. This role is about leading a team, building trusted relationships, and helping customers get real value from our platform as they grow. You’ll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business. If you thrive in a fast-paced environment, and want to grow your career while helping others succeed, you’ll feel right at home here."

— Andrew Nelmes, VP, Account Management

As the Director of Account Management for US/Canada, you’ll lead a high-performing team dedicated to driving retention, expansion, and long-term value for our clients. In this influential role, you’ll shape and execute account strategies, mentor and develop top-tier account managers, and collaborate cross-functionally to ensure Absorb’s solutions deliver measurable impact and exceptional experiences.

What You'll Do

• Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning.
• Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value.
• Own and drive client renewals, retention, and net retention targets.
• Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives.
• Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate.
• Lead regular Executive Business Reviews and strategic check-ins.
• Champion customer feedback, synthesizing insights to inform product development and innovation.
• Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance.
• Drive feature adoption, enablement, and ongoing education for clients.
• Represent Absorb at industry events and client engagements.

What You'll Bring

• 6+ years of leadership in mid-market/enterprise SaaS account management.
• Proven experience managing complex accounts in North America.
• Exceptional communication, relationship-building, and consultative skills.
• Demonstrated success in driving renewals, upsell, and cross-sell opportunities.
• High intellectual curiosity, thriving in a fast-paced, remote-first environment.
• Strong leadership and mentoring abilities.
• Passion for customer success and continual learning.

Technologies We Use

• Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat, Co-Pilot / Claude

What We Offer

• Work Environment: Fully remote-first work with flexible work arrangements.
• Health & Wellness: Comprehensive medical and dental benefits, retirement savings programs, eligibility for two bonus plans, and generous time off.
• Home Office: New Hire Equipment Allowance and monthly Flex Allowance.
• Growth: Endless opportunities for career growth and internal mobility.
• DE&I: Employee-driven Diversity, Equity & Inclusion programs.

About Absorb LMS

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. Trusted by over 3,300 organizations and 34 million users, Absorb LMS delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide.