Technical Services Specialist - Absorb LMS

As a Technical Services Specialist at Absorb LMS, you'll take on a more advanced, consultative role supporting clients through technical integrations, data solutions, and cross-system automation. You will blend client engagement with hands-on technical execution, leading projects from scoping to delivery while serving as a mentor and subject matter resource to the team.

What You'll Do

Project Leadership & Client Partnership

• Lead scoping sessions, confirm requirements, and build achievable project plans aligned with technical realities and client goals.
• Manage integration and data projects end-to-end to ensure timely, high-quality delivery.
• Translate complex technical concepts into actionable, client-friendly guidance.
• Build strong, trust-based client relationships rooted in clarity, reliability, and service excellence.

Technical Execution & Integration Work

• Implement and maintain data imports, exports, and system integrations using Absorb's technical toolset.
• Support and deploy advanced integrations including RESTful APIs, Single Sign On (SSO), CRM/HRIS connections, and turnkey integration packages.
• Troubleshoot and resolve data challenges; advise clients on best practices in modeling, validation, governance, and integration design.
• Contribute technical expertise to BI and analytics conversations, helping clients structure or leverage learning data.

Team Contribution & Continuous Improvement

• Mentor and support Technical Services Specialist I team members through knowledge-sharing, best practices, and technical guidance.
• Act as a subject matter resource for complex or high-visibility integration projects.
• Lead or contribute to continuous improvement initiatives that elevate processes, documentation, and client experiences.
• Partner cross-functionally (Product, Technical Support, Client Success, Engineering) to solve multi-layered technical and data challenges.

What You'll Bring

• Minimum 2+ years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role.
• Demonstrated success in a client-facing technical role focusing on communication, clarity, and expectation-setting.
• Strong understanding of data models, validation, transformation, and system-to-system integration concepts.
• Ability to analyze and translate complex business requirements into clear technical approaches and recommendations.
• Proven ability to manage multiple projects while maintaining high standards of documentation and service.
• Comfortable working independently while collaborating effectively across teams.
• Familiarity with AI tools and agents.

Additional Preferred Requirements

• Experience with Zendesk, JIRA, Confluence, and related operational tools.
• Experience working with APIs, SSO (SAML/OAuth/OIDC), and SQL.
• Familiarity with common CRM and HRIS connectors (Salesforce, ADP, UKG Pro, BambooHR, Dayforce, Workday, etc.).
• Exposure to BI tools such as PowerBI, Sisense, or Snowflake.
• Second language (French or Spanish) is a strong asset.

Technologies We Use

• Absorb LMS & DMS, SQL (MSSQL), Zendesk, Salesforce, JIRA/Confluence, MS Office Suite, Workato, Co-Pilot.

What We Offer

• Fully remote-first work environment with flexible arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs and eligibility for bonus plans
• Generous time off and comprehensive medical/dental benefits
• New Hire Equipment Allowance and monthly Flex Allowance
• Endless opportunities for career growth and internal mobility
• Employee-driven DE&I programs