Director, Account Management - Absorb LMS

About the Role

As the Director of Account Management for US/Canada, you’ll lead a high-performing team dedicated to driving retention, expansion, and long-term value for our clients. In this influential role, you’ll shape and execute account strategies, mentor and develop top-tier account managers, and collaborate cross-functionally to ensure Absorb’s solutions deliver measurable impact and exceptional experiences.

What You'll Do

• Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning.
• Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value.
• Own and drive client renewals, retention, and net retention targets.
• Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives.
• Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate.
• Lead regular Executive Business Reviews and strategic check-ins.
• Champion customer feedback, synthesizing insights to inform product development and innovation.
• Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance.
• Drive feature adoption, enablement, and ongoing education for clients.
• Represent Absorb at industry events and client engagements.

What You'll Bring

• 6+ years of leadership in mid-market/enterprise SaaS account management.
• Proven experience managing complex accounts in North America.
• Exceptional communication, relationship-building, and consultative skills.
• Demonstrated success in driving renewals, upsell, and cross-sell opportunities.
• High intellectual curiosity, thriving in a fast-paced, remote-first environment.
• Strong leadership and mentoring abilities.
• Passion for customer success and continual learning.

Technologies We Use

• Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat, Copilot / Claude.

What We Offer

• Fully remote-first work with flexible work arrangements.
• Comprehensive health and wellness benefits, including retirement savings programs, eligibility for two different bonus plans, generous time off, and comprehensive medical and dental coverage based on your country of residence.
• New Hire Equipment Allowance and monthly Flex Allowance.
• Endless opportunities for career growth and internal mobility.
• Employee-driven DE&I programs.

About Absorb LMS

Absorb Software is a leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. Trusted by over 3,300 organizations and 34 million users worldwide, Absorb is redefining the future of workplace learning.