Technical Services Specialist - Absorb LMS

As a Technical Services Specialist at Absorb LMS, you will take on an advanced, consultative role supporting clients through technical integrations, data solutions, and cross-system automation. This position is ideal for someone who enjoys blending client engagement with hands-on technical execution, managing technical projects from scoping through delivery.

You will lead integrations, support advanced integration use cases, mentor team members, and help refine processes, documentation, and technical service offerings.

What You'll Do

Project Leadership & Client Partnership

• Lead scoping sessions, confirm requirements, and build achievable project plans aligned with technical realities and client goals.
• Manage integration and data projects end-to-end to ensure timely and high-quality delivery.
• Translate complex technical concepts into actionable, client-friendly guidance.
• Build strong, trust-based client relationships rooted in clarity, reliability, and service excellence.

Technical Execution & Integration Work

• Implement and maintain data imports, exports, and system integrations using Absorb’s technical toolset.
• Support and deploy advanced integrations including RESTful APIs, Single Sign-On (SSO), CRM/HRIS connections, and turnkey integration packages.
• Troubleshoot and resolve data challenges, advising clients on best practices in modeling, validation, governance, and integration design.
• Contribute technical expertise to BI and analytics conversations, helping clients structure and leverage learning data.

Team Contribution & Continuous Improvement

• Mentor and support Technical Services Specialist I colleagues through knowledge-sharing, best practices, and technical guidance.
• Act as a subject matter resource for complex or high-visibility integration projects.
• Lead or contribute to continuous improvement initiatives that elevate processes, documentation, and the overall client experience.
• Partner cross-functionally with Product, Technical Support, Client Success, and Engineering to resolve multi-layered technical challenges.

What You'll Bring

• 2+ years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role.
• Demonstrated success in a client-facing technical role with a focus on clear communication and expectation-setting.
• Strong understanding of data models, validation, transformation, and system-to-system integration concepts.
• Ability to analyze and translate complex business requirements into clear technical recommendations.
• Proven track record of managing multiple projects while maintaining high documentation and service standards.
• Comfort working independently while collaborating effectively across distributed teams.
• Familiarity with AI tools and agents.

Preferred Qualifications

• Experience with Zendesk, Jira, Confluence, and related operational platforms.
• Hands-on experience working with APIs, SSO (SAML, OAuth, OIDC), and SQL.
• Familiarity with common CRM and HRIS connectors (Salesforce, ADP, UKG Pro, BambooHR, Dayforce, Workday, etc.).
• Exposure to BI tools such as PowerBI, Sisense, or Snowflake.
• Professional proficiency in French or Spanish is an asset.

Technologies Used

• Absorb LMS & DMS, SQL (MSSQL), Zendesk, Salesforce, Jira/Confluence, MS Office Suite, Workato, Co-Pilot.

What We Offer

• Fully remote-first work environment with flexible arrangements
• Comprehensive health and dental benefits
• Retirement savings programs
• Eligibility for two distinct bonus plans
• Generous paid time off
• New hire equipment allowance and monthly flex allowance
• Internal mobility and career advancement opportunities
• Employee-driven DE&I programs