Technical Services Specialist - Absorb LMS

As a Technical Services Specialist at Absorb LMS, you will take on a consultative role supporting clients through technical integrations, data solutions, and cross-system automation. You will blend client engagement with hands-on technical execution, guiding conversations and diagnosing integration challenges.

You will lead technical projects from scoping to delivery, support advanced integration use cases, and serve as a mentor and subject matter expert for the team.

What You’ll Do

Project Leadership & Client Partnership

• Lead scoping sessions, confirm requirements, and build achievable project plans aligned with technical realities and client goals.
• Manage integration and data projects end-to-end to ensure timely, high-quality delivery.
• Translate complex technical concepts into actionable, client-friendly guidance.
• Build strong, trust-based client relationships rooted in clarity, reliability, and service excellence.

Technical Execution & Integration Work

• Implement and maintain data imports, exports, and system integrations using Absorb’s technical toolset.
• Support and deploy advanced integrations including RESTful APIs, Single Sign-On (SSO), CRM/HRIS connections, and turnkey integration packages.
• Troubleshoot and resolve data challenges, advising clients on best practices in modeling, validation, governance, and integration design.
• Contribute technical expertise to BI and analytics discussions to help clients structure and leverage learning data.

Team Contribution & Continuous Improvement

• Mentor and support Technical Services Specialist I team members through knowledge-sharing and technical guidance.
• Serve as a subject matter expert for complex or high-visibility integration projects.
• Lead or contribute to continuous improvement initiatives that improve processes, documentation, and the overall client experience.
• Partner cross-functionally with Product, Technical Support, Client Success, and Engineering to resolve multifaceted technical challenges.

What You'll Bring

• 2+ years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role.
• Demonstrated success in a client-facing technical role focused on communication, clarity, and expectation setting.
• Strong understanding of data models, validation, transformation, and system-to-system integration concepts.
• Ability to analyze and translate complex business requirements into clear technical recommendations.
• Proven track record managing multiple projects while maintaining rigorous standards of documentation.
• Comfort working independently while collaborating cross-functionally.
• Familiarity with AI tools and agents.

Preferred Qualifications

• Experience with Zendesk, JIRA, Confluence, and related operational platforms.
• Experience working with APIs, SSO (SAML, OAuth, OIDC), and SQL.
• Familiarity with common CRM and HRIS connectors (Salesforce, ADP, UKG Pro, BambooHR, Dayforce, Workday, etc.).
• Exposure to BI tools such as PowerBI, Sisense, or Snowflake.
• Proficiency in a second language (French or Spanish) is an asset.

Technologies Used

• Absorb LMS & DMS
• SQL (MSSQL)
• Zendesk & Salesforce
• JIRA & Confluence
• Workato
• Microsoft Copilot & MS Office Suite

What We Offer

• Remote-first work environment with flexible arrangements
• Comprehensive health and dental coverage based on location
• Retirement savings programs and eligibility for two bonus plans
• Generous paid time off
• New hire equipment allowance and monthly flex allowance
• Career growth and internal mobility opportunities
• Employee-driven DE&I programs