Upper Mid-Market Account Manager - Absorb LMS

About the Role

As an Upper Mid-Market Account Manager, you will drive revenue growth by helping customers expand their use of Absorb LMS, uncovering upsell and cross-sell opportunities. Success in this role requires a deep understanding of each client’s business to align Absorb solutions with their goals. You will be a natural relationship builder with a passion for sales, proactive problem-solving skills, and strong communication abilities.

What You’ll Do

• Increase the net dollar retention of your book of business through upsells and cross-sells.
• Negotiate client contract renewals with a focus on increased Annual Recurring Revenue (ARR) and long-term relationships.
• Generate and close new opportunities for ‘land and expand’ within assigned accounts.
• Generate proposals and client-facing documentation to assist the sales process.
• Identify and develop meaningful client relationships.
• Accurately manage and report your sales pipeline monthly and quarterly.
• Thoroughly understand Absorb subscription models to effectively answer client questions.
• Participate in team meetings and projects to improve sales processes and output.
• Develop strong internal relationships to support the client lifecycle.
• Keep up to date with product releases and training to ensure thorough product knowledge.

What You’ll Bring

• Post-secondary degree (preferably in business or a related field).
• 5+ years of experience successfully managing client relationships and driving revenue growth through upselling.
• Very strong time management and organizational skills.
• Excellent verbal and written communication skills.
• Outgoing, personable nature with a sales-driven attitude and strong team-player mindset.
• Ability to thrive in a dynamic, fast-paced environment.

Preferred Qualifications

• SaaS or Technology sales experience.
• Experience working with a global client base.
• Strong MS Office skills (Excel and PowerPoint).
• Fluency in additional languages.
• Experience with industry tools such as Salesforce.

Technologies We Use

AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat.

What We Offer

• Fully remote-first work environment with flexible arrangements.
• Comprehensive health and wellness benefits, including retirement savings programs.
• Eligibility for two different bonus plans.
• Generous time off and comprehensive medical/dental benefits.
• New hire equipment allowance and monthly flex allowance.
• Endless opportunity for career growth and internal mobility.
• Employee-driven DE&I programs.