Trading Operations Associate - West Coast

About Alpaca

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.

Our global team is a dynamic group of 400+ members who thrive working from around the world. Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.

Your Role

As a Trading Operations Associate, you will provide high-quality support to enterprise-level clients, addressing issues related to order entry, execution, best ex, trade surveillance, and high-touch order handling. You will build and maintain strong relationships, proactively monitoring client trading activity to ensure smooth operations.

Collaborating with trading operations desks, IT, and compliance teams, you’ll resolve issues and offer relevant market insights while ensuring all trading activities comply with regulatory requirements.

Key Responsibilities

Customer Support

• Deliver high-quality support to enterprise-level clients through phone, email, and chat.
• Investigate and resolve issues related to account management, order entry, processing, execution, FIX sessions, and OMS functionality.
• Assist clients with troubleshooting and technical issues to ensure seamless operations.

Trading Services

• Monitor client accounts and trading activity for anomalies, providing timely alerts and support as necessary.
• Stay informed on market developments and trading infrastructure to offer relevant guidance and insights to clients.
• Monitor corporate actions (dividends, stock splits, mergers, and other events), ensuring accurate and timely communication and resolution.

Collaboration and Feedback

• Work closely with trading desks, operations, IT, and compliance teams to address and resolve client issues efficiently.
• Collect client feedback and share insights with product development and management teams to refine services and tools.

Compliance and Risk Management

• Ensure all client interactions and trading-related activities adhere to regulatory requirements and internal policies.
• Proactively identify and address potential risks associated with client operations and trading processes.

Qualifications

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
• At least 2–3 years of experience in brokerage operations, trading, or a related field.
• Proven experience in customer support, relationship management, and trading services.
• Demonstrated experience with trading platforms and equities trading, plus familiarity with FIX protocol (options experience is a plus).
• Must possess FINRA Series 7 and 63 licenses (or local equivalent) or be willing to obtain them within the first 6 months.
• Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
• Excellent English written and verbal communication skills.
• Proficient verbal communication skills in a second language (Japanese or Korean are a plus).
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
• High ethical standards and a commitment to maintaining confidentiality.

Compensation & Benefits

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: USD $500 one-time stipend
• Monthly Stipend: USD $150 per month via a Brex Card