Order Data Integrity Analyst - Amplify

Job Description

The Data Integrity Analyst is responsible for supporting the Customer Physical Fulfillment team’s data management goals by establishing process and quality metrics and gathering data to help leadership make informed decisions. This role drives system and process improvements that ensure physical fulfillment occurs in a timely manner and meets customer expectations. The ideal candidate needs to be organized, detail-oriented, an independent thinker, and have the ability to lead without authority. The Data Integrity Analyst will act as a liaison between the Customer Physical Fulfillment teams and others within the organization to help drive data and process changes.

Process & Continuous Improvement

• Understand the processes specific to Amplify’s Order Fulfillment and Material Support teams, including the inputs and outputs required for a seamless process.
• Identify challenges and development opportunities, addressing them with professionalism and integrity; collaborate with the Manager, Data Integrity to develop effective solutions that ensure traceability and scalability.
• Collaborate with Business Systems, Finance, and Supply Chain teams to enhance system capabilities and optimize workflows.
• Serve as a subject matter expert on O2C data integrity in system implementations, migrations, and upgrades.
• Drive initiatives to improve data-related controls, automation, and efficiency in outbound order processes.
• Stay current with industry trends, standards, and best practices, and provide informed recommendations to senior leadership on potential improvements, innovations, or emerging technologies to implement.
• Document and update best practices to share with senior leadership.

Risk & Compliance

• Ensure compliance with internal controls, audit requirements, and external regulatory standards.
• Identify and mitigate data risks that could impact financial accuracy, customer satisfaction, or supply chain performance.
• Support audit requests, documentation, and reporting related to O2C processes.

Leadership & Team Management

• Consistently demonstrate customer service excellence and best practices by acting as a Customer Physical Fulfillment spokesperson in meetings and workshops as needed.
• Contribute to a culture of accountability, collaboration, and continuous improvement by establishing clear performance objectives and sharing constructive feedback.
• Build and develop effective SLA / KPI monitoring dashboards which are proactive in nature.
• Regularly review progress feedback and monitor KPIs within peer groups.
• Partner with cross-functional leaders to align priorities and support business objectives.
• Comfortable handling diverse responsibilities, managing competing priorities, and pivoting quickly as situations change.

Key Competencies

• Data Governance & Integrity
• Process Optimization & Continuous Improvement
• Collaboration & Cross-Functional Partnership
• Analytical & Strategic Thinking
• Risk & Compliance Mindset

Minimum Qualifications

• BA/BS degree
• Sophisticated proficiency with Excel, Google Sheets, and AI tool sets
• Excellent analytical, problem-solving, and communication skills.
• Experience working on large-scale projects as well as handling day-to-day operational requests from the business.
• Ability to successfully manage multiple tasks at any given point, strong relationship-building skills & communication skills.

Preferred Qualifications

• Experience in the field of education, school/district leadership, educational publishing/technology.
• Strong knowledge of O2C processes, ERP systems (Netsuite, SAP, Oracle, or equivalent), and data management principles.
• Strong business acumen and ability to balance operational detail with strategic priorities.