Site Reliability Engineer - Solution Platform

At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. We’re a team of 800+ employees, working remotely across 28 countries. Our flagship products include JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture.

About the Role

As a Site Reliability Engineer, you’ll build and run the technical infrastructure that supports Appfire’s Solutions Group. You’ll own our demo environments end to end, build self-service sandboxes for Solution Partners, and automate technical processes that enable Sales Engineers and Solutions Architects to spend more time with customers. You’ll also help transition successful field-built prototypes into production by partnering with Engineering and DevOps on code ownership, hosting, and support models. This is a highly cross-functional role focused on reducing technical overhead, improving time-to-demo, and creating scalable solutions infrastructure.

What You'll Do

• Own the demo estate end to end, including Atlassian instance provisioning, realistic seeded datasets, multi-product reference environments, and environment teardown and refresh.
• Build and maintain self-service sandbox environments that enable Solution Partners to demonstrate Appfire products independently.
• Design and implement automation that reduces technical overhead for Sales Engineering and Solutions Architecture teams and improves time-to-demo.
• Maintain the technical knowledge base supporting security questionnaires, RFPs, and trust center responses.
• Run the Instance Optimization inventory extract and pricing pull supporting Appfire’s consolidation assessment.
• Take ownership of field-built prototypes that graduate to production, including code ownership, hosting, deployment, and ongoing support in partnership with Engineering and DevOps.
• Define and enforce technical graduation criteria for prototypes moving from pilot to production, ensuring each solution has clear ownership, hosting, and support models.
• Monitor demo environment health, provisioning performance, and capacity, proactively identifying and resolving technical bottlenecks.

What You'll Need

• 3+ years of hands-on experience in site reliability engineering, platform engineering, DevOps, or systems engineering, ideally supporting a sales engineering, solutions, or presales organization.
• Hands-on experience administering and provisioning Atlassian Cloud and/or Data Center environments, including Jira, Confluence, and/or Bitbucket.
• Experience building and operating self-service sandbox or demo environments, including environment lifecycle management and seeded or synthetic data.
• Strong experience with infrastructure automation, scripting such as Python or Bash, and Infrastructure-as-Code practices.
• Practical experience with containerization and orchestration technologies such as Docker and Kubernetes, and CI/CD tooling.
• Experience taking ownership of existing tools or prototypes and preparing them for production, including code review, hosting, deployment, and support.
• Strong written communication skills, with the ability to create clear technical documentation, runbooks, and knowledge bases for both technical and non-technical audiences.
• Proven ability to collaborate effectively across Solutions, Sales Engineering, Product Engineering, and DevOps teams in a fast-moving environment.

What We Offer

• Help build the technical platform and operating model that enables Appfire’s Solutions organization to scale.
• Opportunity to define and automate how demo environments, partner sandboxes, and field-built solutions are built and operated.
• Work across Appfire’s product portfolio and the Atlassian ecosystem with direct impact on how our solutions teams support customers and partners.

Benefits & Perks

Equity

• Company equity eligibility for every team member.

Time Off & Wellbeing

• 26 paid vacation days annually.
• 12 Wellness Days (one fully paid day off each month to recharge).
• 24 hours of paid volunteer time, plus 3 fully paid volunteering days each year through Appfire Town.

Learning & Development

• Appfire University custom on-demand learning platform.

Health & Lifestyle

• Private health insurance through UNIQA, fully covered by Appfire Bulgaria.
• Fully paid Multisport Card for gyms, studios, and pools across Bulgaria.
• Food vouchers via a prepaid Pluxee lunch card.

Transportation & Family Support

• Sofia City Transport Card for employees in Sofia.
• One-time net Baby Bonus upon the birth of a child.

Location Flexibility

• Fully remote within Bulgaria.