Founding Customer Success Manager - APAC

About this Role

Our Customer Success team is passionate about shaping and scaling an exceptional enterprise customer experience globally. As we continue to grow in APAC, we are excited to hire our first Customer Success Manager in region to support the implementation and full lifecycle of our Strategic and High Touch customers in the region.

In this role, you will serve as both the Implementation Specialist and CSM for a defined book of upmarket APAC customers. You will own the customer journey end to end, from implementation and onboarding through long-term adoption, customer health, and value realization.

You will partner with Ashby’s customers, helping them get up and running quickly while also building deep, ongoing strategic relationships. Ashby is powerful and highly configurable, and this role requires both technical depth and customer leadership. You will develop strong product and domain expertise to help customers apply Ashby within their hiring workflows and achieve hiring excellence.

You will come into this role owning the existing book of business, work with existing customers, and onboard and implement new customers within the market. This role is ideal for someone who thrives in complexity, enjoys hands-on execution, and is excited to help shape how we support customers in a new region.

Role Requirements

Customer Success & Account Ownership

• Strong background in Customer Success in B2B SaaS (5+ years preferred), supporting Enterprise or Strategic customers on complex, configurable products.
• Excited to own a strategic book of customers in APAC, balancing implementation and ongoing Customer Success.
• Ability to build trusted, multi-threaded relationships with senior stakeholders and act as a proactive owner of customer health, risk, and value realization.
• Partner closely with Sales, Product, Support, Professional Services, and Operations.

Implementation & Project Management

• Experience managing end-to-end implementations and onboarding projects, including defining scope, aligning stakeholders, and delivering against milestones.
• Act as the customer’s guide throughout implementation, ensuring expedited time to value.
• Comfortable working in a remote-first environment with up to 10% travel as needed for strategic customer engagements in APAC.

Product, Technical, and Domain Expertise

• Passion for becoming a product and industry expert, tailoring configuration and workflows to each customer's specific hiring challenges.
• Experience working with technically complex products to anticipate risks and troubleshoot issues.
• Ability to advise customers on best practices for maximum value realization.

Change Management & Problem Solving

• Experienced in change management to help customers successfully adopt new systems and workflows.
• Critical thinker who uses data and metrics to assess adoption, spot risk, and refine approaches.
• Ability to operate as the first Customer Success hire in APAC, bringing curiosity and initiative to define regional best practices.

You Should Apply If:

• You communicate with clarity and precision.
• You are a listener first who advocates for customer needs internally.
• You thrive in complexity and translating technical knowledge into practical solutions.
• You love teaching, coaching, and mentoring customers.
• You are detail-oriented with strong internal operations and CRM hygiene.
• You are data-driven and adaptable.

About Ashby

We’re building the next generation of enterprise software, starting with a suite of products that empower talent leaders, recruiters, and hiring managers. We are well-backed by investors including Y Combinator, Elad Gil, and Lachy Groom, with thousands of customers like Snowflake, OpenAI, Shopify, and Ramp.

Benefits

• 10-year exercise window for stock options.
• Unlimited PTO with four weeks recommended per year.
• Generous paid family leave.
• Generous equipment, software, and office furniture budget.
• $100/month education budget with conference coverage.