Product Support Specialist - EMEA

Hello! I’m Barry, Support Manager at Ashby. I'm excited to share that we're hiring Product Support Specialists in Europe.

Please note: we’re currently hiring Product Support Specialists to work one weekend day in exchange for a weekday off. This role will follow either a Tuesday–Saturday or Sunday–Thursday schedule, with occasional adjustments for holidays or business needs. You can share your preferred working hours in your application.

Over the past few years, we’ve built a team of Ashby experts who delight customers through keen attention to detail, deep product knowledge, and fast, thoughtful support. By joining the team, you’ll contribute to delivering that same world-class experience.

In this role, you’ll work closely with customers every day. Ashby is a broad and complex product, so you can expect to handle everything from troubleshooting sophisticated integrations to guiding customers through detailed workflows and best practices.

You should apply if:

• You are already comfortable owning complex SaaS troubleshooting from first report through resolution, including isolating configuration issues, reproducing ambiguous behavior, and communicating clearly
• You can explain technical issues concisely, you think systematically, and operate with strong ownership in asynchronous environments
• You’re curious—both when addressing customers and when creating solutions that improve our workflows
• You delight customers with keen attention to detail and empathy
• You can balance investigation, customer communication, and escalation quality in a fast-moving environment
• You've done B2B support across company sizes, from SMB to enterprise

You should not apply if:

• Your recent experience is primarily customer success management, account management, or customer onboarding
• You're more drawn to coordination, enablement, or team leadership than spending your days deep in tickets
• You avoid getting in the weeds of solving technical problems
• You prefer to triage tickets swiftly by tagging in Engineering early on without attempting comprehensive solutions
• You prefer to support a product you can know the ins and outs of quickly

About Ashby

We’re building the next generation of enterprise software, helping talent leaders, recruiters, and hiring managers run their hiring process significantly better. Following our Series D in 2025, we’re continuing to grow ARR at more than 100% year over year, serving over 4,000 customers.

Interview Process

• Intro Call with Recruiting - 30 Minutes
• Take Home Assessment - 1 week to complete
• Hiring Manager Interview - 45 Minutes
• Skills Fit Interview - 45 Minutes
• Team Insights Interview + Hiring Manager Closing Questions - 40 Minutes