About August Health

At August Health, our mission is to empower the essential work of caring for our elders. We achieve this by providing a modern operating platform and electronic health record (EHR) that enables senior living operators to deliver high-quality care with confidence.

Caregivers face increasing challenges—higher resident acuity, complex workflows, and staffing shortages. At August Health, we build tools that simplify their tasks, eliminate inefficiencies, and provide the insights they need to focus on caring for residents.

Our Values

• Be responsible – leave things better than you found them
• Take ownership – be decisive and take action
• Be ambitious – build something great
• Keep an open mindset – communicate candidly and welcome new ideas
• Be humble – celebrate each others’ successes and learn from our mistakes
• Stay positive – assume best intent

What You’ll Do

As a Customer Success Manager, you’ll be the trusted advisor helping senior living operators achieve measurable outcomes through August Health. You’ll own the customer relationship from post go-live through renewal—driving adoption, engagement, and long-term success. You’ll work cross-functionally with Implementation, Product, and Support teams to ensure each customer realizes the full value of our solution.

Key Responsibilities

• Serve as the main point of contact for assigned customers, building and maintaining strong, long-lasting client relationships.
• Assess and understand existing customer configurations, workflows, and data structures to identify the best system configuration approaches.
• Develop a deep understanding of each customer’s goals, business challenges, and success metrics.
• Conduct regular check-ins and strategic calls to foster engagement and trust.
• Drive platform adoption and ensure customers are utilizing key features to achieve ROI.
• Monitor customer health metrics and proactively address risks.
• Identify early signs of dissatisfaction and work cross-functionally to resolve issues.
• Identify and nurture opportunities for expansion, including upsells.
• Lead regular success reviews with key stakeholders to evaluate performance, outcomes, and future goals.
• Analyze customer data to surface insights, trends, and opportunities for optimization.
• Partner with customers to define measurable success metrics and report on progress.
• Advocate for customer needs internally and contribute to product feedback loops.
• Represent the company at customer sites, conferences, and strategic meetings (travel up to 25%).

Who You Are

• 3+ years of experience in a customer-facing role, ideally in Customer Success, Account Management, Implementation, or a similar function.
• Experience in healthcare or senior living operations is a plus, but not required.
• A customer-obsessed mindset and a track record of helping customers achieve meaningful outcomes.
• Proactive, curious, and continuously looking for ways to improve the customer experience.
• Ability to translate business needs into technical and workflow requirements.
• Exceptional communication and relationship management skills, with a demonstrated ability to engage, influence, and build trust with diverse stakeholders—including C-level executives.
• Comfortable with ambiguity and change; able to create structure, make decisions, and move forward without perfect information.

About Our Team & Benefits

Our team brings together deep expertise in technology, healthcare, and company-building, with leadership experience from Apple, Google, Landmark Health, and Adobe. Backed by top-tier Silicon Valley investors, we are partnering with some of the largest senior care organizations in the U.S.

We offer market-competitive compensation based on experience, including:

• Significant equity option grants
• 100% company-paid premiums for health, dental, and vision coverage
• Company contributions to your HSA
• 2% 401(k) match
• Mental health support via Spring Health and health advocacy through Rightway
• Flexible time off policy and 100% paid family leave
• All-expenses-paid, in-person company offsites twice a year