Manager, Technical Services

Ashby is hiring our first Manager of Technical Services as a strategic anchor for our expanding technical integration services. In this role within our Customer Success organization, you will bridge two distinct technical engines: overseeing specialized integration consultants dedicated to deep Workday integrations, as well as a team of technical solution consultants who build bespoke API solutions, craft custom recommendations, and deliver hands-on technical builds for our customers.

The Role

Six months in, success looks like having a highly efficient, scaled team that seamlessly handles multiple concurrent complex integrations, successfully troubleshoots mid-flight technical challenges, and consistently delivers high-value technical consulting. You will help shape our technical services strategy and ensure all customers can cohesively integrate Ashby into their complex HR tech stacks.

Key Responsibilities

• Build & Scale: Lead and support specialized Integration Consultants and Technical Solution Consultants, empowering them to comfortably manage high-volume portfolios while maintaining Ashby's high quality standards.
• Operational Infrastructure: Develop capacity planning, project prioritization, quality standards, and repeatable delivery processes to scale technical services effectively.
• Senior Escalation Point: Leverage foundational knowledge of Workday architecture and complex API capabilities to dive into active integrations, troubleshoot roadblocks, and guide consultants through complex technical paths.
• Offerings Evolution: Identify recurring customer needs, evaluate opportunities to standardize solutions, and determine where new technical capabilities deliver the greatest impact.
• Cross-Functional Collaboration: Partner closely with Product, Engineering, Sales, and Implementation to distinguish product gaps from services opportunities and ensure technical commitments are feasible and sound.

Qualifications

• 8+ years of experience in technical consulting, integration services, or technical implementations.
• 3+ years directly managing and scaling a team of technical resources.
• Integration Expertise: Strong working knowledge of enterprise integrations, including Workday architecture, APIs, authentication, data mapping, and integration design.
• Portfolio Management: Demonstrated success guiding a team through a high-volume portfolio of mid-to-large tier enterprise organizations.
• Proactive Team Building: Experience anticipating future technical capability gaps and scaling team capacity ahead of demand.
• Hands-On Leadership: Ability to dive into technical details, troubleshoot complex integration hurdles alongside your team, and scope mid-flight solution pivots.

Interview Process

1. 30 min – Recruiter Screen with Talent Team
2. 45 min – Interview with Head of Professional Services
3. 60 min – Mock Call with an Integrations Consultant and Product Manager
4. Final Round:
   • 30 min – Cross-Functional Interview with a CS Leader
   • 30 min – Leadership Interview with VP of Customer Success
   • 30 min – Interview with CEO
   • 10 min – Closing Questions with Hiring Manager

Company Values & Culture

• We build best-in-class, highly differentiated products.
• We offer deep technical expertise in every customer interaction.
• We rely on small, highly talented, autonomous teams with a strong sense of ownership and principled thinking.

Benefits

• Competitive salary and equity with a 10-year exercise window for stock options.
• Unlimited PTO (with 4 weeks recommended per year).
• 12 weeks fully paid family leave (US).
• Generous equipment, software, and office furniture budget.
• $100/month education budget (plus approval for conferences).
• Top-notch health insurance for US employees and dependents (100% premiums covered).
• 401(k) with 3% employer contribution.