Solutions Engineer - U.S. Based

About AuthZed

AuthZed creates and maintains SpiceDB and the authorization infrastructure that companies worldwide rely on. As a Series A company, we are dedicated to fixing broken access control by providing products that eliminate complex permission management while delivering enterprise-scale performance and consistent access control.

We are a fully remote company with employees across the US, Canada, and Europe. We are a hardworking and close-knit group with a software-driven culture, bringing integrity to all interactions, fostering confidence in decision-making, and trusting and respecting every voice on our team.

Company Values:

• Agency: Everyone has the capability, freedom, and confidence to bring about changes to our business and product. Organizational processes define goals without restricting progress.
• Collaboration: Success is multifaceted, and no single person is an expert in all dimensions. Valuing opinions, finding compromises, and sharing mutual trust and respect are essential for the best solutions.
• Open-mindedness: Asking questions, testing assumptions, and questioning biases prevents operating within an echo-chamber. We celebrate diverse perspectives and backgrounds as a catalyst for an inclusive work environment.

About the Role

As a Solutions Engineer, you will qualify and close opportunities with customers, providing technical expertise through evaluations, sales presentations, and product demonstrations.

What you’ll own:

• Achieving the technical win in deals by demonstrating that AuthZed meets prospect requirements.
• Daily collaboration with Account Executives in a pre-sales role to understand and document customer technical requirements, performance Service Level Objectives (SLOs), consistency requirements, and software architecture.
• Building live permissions schema design sessions, tailored solutions leveraging our products, and designing Proof of Concepts (PoCs) to validate solutions with prospects.
• Leading virtual and in-person demos and deep-dive technical sessions.
• Identifying product gaps and communicating these to our product team to help shape future offerings.
• Creation, improvement, and maintenance of dynamic customer demos, troubleshooting technical issues to ensure customer success.

What you bring:

• Experience: Minimum 3 years in a solutions engineering role or similar customer-facing technical position.
• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or a relevant field. Directly related work experience will also be considered in lieu of formal education.
• Technical Proficiency:
  • Working proficiency in a modern backend language (Go, Python, Java, or Node preferred).
  • Hands-on experience with relational databases (e.g., Postgres).
  • Proficient in designing and deploying solutions in cloud environments (AWS, GCP, Azure) and managing Kubernetes clusters.
  • Experience integrating against APIs, including handling streams and pagination.
• Communication and Analytical Skills: Strong abilities to diagnose and solve complex technical issues, recommend solutions based on customer requirements, and effectively communicate both technical and business requirements to diverse audiences, including internal engineering and product teams.
• Client Interaction: Proven track record of conducting training sessions, demos, and presentations to stakeholders of various technical levels.
• Flexibility and Adaptability: Comfortable with ambiguous and changing requirements, with a rapid ability to learn new technical concepts.

Extra shine:

• Open Source Involvement: Experience working with and contributing to open-source software projects.
• Advanced Architecture and Software Knowledge:
  • Experience building and maintaining authorization for an app you or your team built.
  • Experience integrating against gRPC APIs.
  • Experience with graph databases.
  • Understanding of distributed systems concepts, including committing data to multiple databases using patterns like change data capture (CDC), message queues, two-phase commit protocol (2PC), and workflow engines like Temporal.
  • Hands-on experience building agents or retrieval-augmented generation (RAG) systems.
• CRM: Experience with CRM systems.

Travel Expectations:

• Typically 3 to 4 days per month, mostly domestic travel to customer sites or internal team offsites.

Life at AuthZed

• Opportunity to work with cutting-edge technology in a rapidly growing sector.
• A supported environment where your ideas lead to real impact.
• Competitive salary based on experience and location.
• Stock options at an early-stage startup.
• Comprehensive benefits including healthcare (US-based) and other insurance.
• Fully remote.
• Twice-yearly travel for team offsites focused on team bonding, collaboration, and having fun!