Senior Solutions Consultant - Automox

Overview

Automox is turning IT admins into IT heroes by replacing traditional tools with our award-winning cloud-native endpoint management platform. Our product works autonomously, and so do our teams. We value a 'one team' mentality, where everyone's unique skills contribute to an environment that encourages collaboration and ownership.

We're seeking a passionate Senior Solutions Consultant to join our Customer Experience team and ensure every interaction with Automox ends with a happy customer. You'll combine deep product knowledge with a genuine understanding of customer goals to deliver continuous value throughout the customer lifecycle. You'll build lasting customer relationships, proactively identify opportunities, and drive meaningful outcomes.

What You'll Own & Drive

• Independently lead customer onboarding, platform implementation, solution optimization, and ongoing performance reviews.
• Assess customer environments and build Automox policies, device groups, and patching workflows aligned with their operational needs.
• Build customer trust through technical leadership, platform education, and clear guidance, including during challenging conversations.
• Partner with CSMs to address technical barriers, improve adoption, and maximize customer outcomes.
• Investigate patching and endpoint issues, document findings, and coordinate timely escalation to Support and Engineering.
• Maintain clear engagement documentation and create reusable knowledge base articles, scripts, and technical guidance.
• Read, troubleshoot, and modify PowerShell or Bash scripts; contribute scripts and software deployment content to our Worklet and Third-Party Software catalogs.
• Improve service delivery and internal tooling, and contribute to shared technical projects and knowledge sharing.

What You Bring to the Table

• 4+ years proven experience in a customer-facing technical role such as Systems Administration, Desktop Support, Solutions Engineering, or comparable technical IT role.
• Expert proficiency in at least one core OS (Windows, macOS, or Linux), including administration, configuration, troubleshooting, and update management.
• Proven production patch management experience, including deployment planning, testing, maintenance windows, reboot coordination, and failed-update troubleshooting.
• Skilled at diagnosing and resolving advanced technical issues, performing custom solutioning, and conducting root cause analysis.
• Hands-on experience with endpoint or configuration management tools such as Automox, MECM/SCCM, Intune, WSUS, Jamf, NinjaOne, ManageEngine, BigFix, Tanium, or Ansible.
• Clear communication skills with technical and business stakeholders, from SysAdmins to C-level executives.
• Ownership of engagements, competing priorities, and follow-through, with a collaborative mindset.
• Preferred: Familiarity with GitHub/Git, Jira, and customer success/CRM/service delivery tools (ChurnZero, Gainsight, Salesforce, Rocketlane).
• Preferred: Experience writing original scripts, working with APIs, Python, or Go, and administering multiple operating systems.

Requirements

• Must be able to pass a federal, state, county background check.
• Complete a local in-person verification.
• Note: Automox currently does not hire in California or the New York metro area, and cannot sponsor work visas at this time.

Total Rewards

• Competitive salary with bonus and equity
• 401(k) Match
• Flexible PTO and generous sick time policy
• Comprehensive health plans with generous employer contributions
• 100% company-paid short-term/long-term disability and life insurance
• Company HSA contribution ($100-$200/month based on tier)
• $25/month Lifestyle Spending Account
• $50/month Internet Reimbursement
• $500 home office stipend
• $10k Adoption Benefit and comprehensive family planning