IT & Identity Manager - Benepass

About Benepass

At Benepass, we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce through our easy-to-use and highly customizable fintech platform.

Team & Role

As the IT & Identity Manager at Benepass, you’ll own the IT function and the systems that support our employees, operating as a highly autonomous, hands-on leader within the organization. While this role does not currently have direct reports, you’ll have significant ownership and responsibility, setting the IT roadmap, running reliable IT services, and remaining hands-on with identity, endpoint management, SaaS administration, and automation.

Reporting to the Head of Infosec & GRC, you’ll partner closely with Engineering, People Operations, Security, and Finance to turn business needs into clear priorities.

Role Location & Travel

This remote role is based in the United States or Canada. You will be expected to attend company-wide on-site events three to four times per year, as well as occasional on-site office travel as necessary.

What You’ll Own

• IT Direction & Delivery: Own the IT roadmap, priorities, and operating processes. Set measurable goals, coordinate dependencies, and communicate progress, risks, and resource needs to stakeholders.
• Identity & Access: Own Okta, identity governance, HRIS identity integration, and automated provisioning and deprovisioning. Maintain reliable identity data, role-based access, SSO integrations, and access review processes.
• SaaS & Endpoint Operations: Own the reliability, configuration, and lifecycle of our SaaS portfolio and managed devices, including Google Workspace and Jamf. Maintain asset records, device compliance, and application ownership.
• Employee Lifecycle: Own onboarding, role changes, and offboarding with People Operations, defining clear responsibilities and fulfillment procedures.
• Service Delivery & Escalations: Set support priorities, response and resolution targets, and escalation paths. Resolve complex incidents and eliminate underlying causes.
• Operational Leadership & Scalability: Establish clear IT processes, documentation, and operating standards that enable consistent execution and scale with the organization.
• Automation & Systems Change: Design and deliver reliable workflows using APIs, scripting, Okta Workflows, and platforms such as n8n.
• Vendors, Spend & Performance: Manage IT vendors, renewals, licensing, and spend planning with Finance and the Head of Infosec & GRC.

Requirements

• Experience: 5+ years in IT systems, identity, or SaaS administration, with demonstrated ownership of services or programs in a growing technology organization.
• Identity Engineering: Strong hands-on experience with Okta administration, Workflows, Identity Governance, SSO integrations, and automated identity lifecycle management.
• Functional & People Leadership: Experience setting priorities, coordinating stakeholders, and delivering cross-functional projects, together with supervising or coaching support staff.
• SaaS & Endpoint Management: Proven ownership of SaaS administration, licensing, and integrations, plus practical expertise with Jamf Pro and Google Workspace Admin for Mac and Chromebook environments.
• Automation: Proficiency with APIs and scripting (such as Python, shell scripting, or Google Apps Script).
• Service Management: Ability to define support processes, service targets, asset controls, and operational metrics.
• Judgment & Communication: Clear written and verbal communication, sound prioritization, and the ability to explain tradeoffs and raise risks early.

Preferred Qualifications

• Experience building or leading a small IT function in a growing SaaS company.
• Familiarity with Cloudflare ZTNA and other secure access solutions.
• Experience supporting SOC 2, HITRUST, or similar assurance programs through IT controls and documentation.
• Experience with zero-trust environments and modern endpoint security tooling.
• Experience integrating HRIS data with identity platforms.
• Experience with n8n or comparable workflow platforms and SaaS consolidation.

What We Offer

• 95% coverage of medical, dental, and vision
• $250 WFH setup (one-time)
• $500/year Learning & Development Benefit
• $150/month cell phone + internet
• $100/month Wellness benefit
• $100/month Co-working and Commuter Benefit
• Team onsites a year
• Flexible PTO