Media Monitoring Automation Specialist, Global Services - Muck Rack

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media.

We’re looking for a detail-oriented and technically curious Media Monitoring Automation Specialist, Global Services to support the configuration, automation, and optimization of workflows that power our global media intelligence services.

As a Media Monitoring Automation Specialist, you will play a key role in transitioning manual processes into scalable, automated workflows across content acquisition, processing, and delivery systems.

What you’ll do:

• Support the migration of manual workflows into automated processes using internal tooling and platforms such as N8N
• Translate editorial and client brief requirements into scalable system configurations
• Configure and maintain automation workflows for content acquisition, validation, tagging, summarization, and delivery
• Develop and document standard operating procedures (SOPs) for automated workflows
• Monitor and troubleshoot issues related to workflow automation, data quality, and system performance
• Collaborate with internal teams to ensure client requirements are accurately implemented and maintained
• Maintain up-to-date documentation of client configurations and communicate updates across teams
• Identify opportunities to improve workflow efficiency, scalability, and accuracy
• Support vendor-related processes including service evaluation, communication, and invoice reconciliation

What we’re looking for:

• Interest in workflow automation, systems configuration, or operational tooling
• Familiarity with automation platforms (e.g., N8N) or similar workflow tools
• Strong analytical mindset with attention to detail in system setup and monitoring
• Ability to clearly document processes and communicate across technical and non-technical teams
• Experience supporting or working with third-party vendors (preferred)
• Proactive problem-solver with a focus on continuous improvement
• Comfortable working in a fast-paced, evolving environment
• Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

Why Muck Rack?

• Fully distributed team with a permanent remote setup
• Home office stipend, phone and internet reimbursement, coworking membership
• Comprehensive health and wellness benefits, including medical, dental, vision, and mental health support
• 4+ weeks of PTO, plus paid sick/mental health days and parental leave
• Learning and development opportunities including Coursera and O’Reilly access
• Travel and team engagement including company offsites