Senior Insurance Contract & QA Analyst - Branch Insurance

About Branch

Branch is on a mission to make insurance more accessible, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we’re doing insurance the way it was meant to be.

Branch is remote-first, with most Branchers choosing to work from home. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. Once a year, the entire company gathers for “BranchFest”, a highlight of the year for many Branchers.

About the role

At Branch, we build insurance products that are clear to the people who buy them. As a Senior Insurance Contract & QA Analyst, you'll own the development and maintenance of the forms and endorsements behind our personal lines products, and you'll test what we ship to confirm it matches what we filed.

Reporting to the Director of Underwriting, Contract & QA, you'll join a small contract, compliance and QA team inside the insurance product organization. You'll draft and maintain contracts and endorsements across multiple states, carry filings and regulatory responses, and run the quality assurance that confirms our systems produce what the departments of insurance approved, in output and in formatting.

Key Responsibilities

Contract and Compliance

• Design, develop and maintain personal lines contracts, forms and endorsements across multiple states and lines of business
• Complete filings and respond to regulatory inquiries on the contract
• Serve as a resident expert on the contract terms for our product lines
• Carry ongoing compliance review as products, systems and regulations change
• Review competitor offerings and market needs, and bring that read into forms and endorsement development

Quality Assurance

• Test product output to confirm that what was filed with departments of insurance is what the system actually produces, in function and in formatting
• Test rating and pricing changes as rating tables are updated state by state
• Build and maintain test plans, test cases and defect tracking for contract, rating and system changes
• Continue the automation of quality assurance work in partnership with the analytics team

Across Both

• Partner with Product Management, Underwriting, Pricing, Actuarial, Claims and Technology on changes that cross the contract, the rating and the system
• Write documentation for contract updates and test cases that the people downstream can actually follow
• Manage multiple states and workstreams in parallel, through real peaks and valleys in the calendar

Skills, Knowledge, and Expertise

• Personal lines P&C insurance experience: Typically 5+ years, in insurance contract and forms development, or in claims where you worked policy language directly.
• Policy language interpretation: Ability to read two contracts and say precisely how the coverage differs.
• Contract drafting, revision and compliance review in an insurance context.
• State regulatory environments: Experience preparing filings or responding to regulatory inquiries.
• Quality assurance methodology: Test planning, test case development and defect tracking, including UAT or regression testing on insurance systems.
• Cross-functional partnership: Working with Product, Underwriting, Actuarial, Claims and Technology.
• Education: Bachelor's degree or equivalent experience.

Benefits

• Above-market salary and equitable pay
• Remote-first setup with WFH allowance and monthly internet stipend
• Flexible YouTime plus $1,000 toward your next vacation after your first year
• Employee stock options / part-owner status
• Medical, vision, and dental coverage
• 401(k) with monthly contribution matching