Client Success Manager - Brave

About Brave

Brave is on a mission to protect the human right to privacy online. We’ve built a free web browser that blocks creepy ads and trackers by default, a private search engine with a truly independent index, a browser-native crypto wallet, and a private ad network (opt-in!) that directly rewards you for your attention. Already 110+ million people have switched to Brave for a faster, more private web. Millions more switch every month.

Summary

Brave is seeking a talented Client Success Manager to join our team. You will manage a portfolio of advertisers and drive the success of their campaigns. As a Client Success Manager at Brave, you should have solid marketing experience combined with a customer service mindset. You will be responsible for the full lifecycle of client campaigns, from discussing strategic solutions with clients to managing live campaigns. The ideal candidate is a trusted advisor who is passionate about digital marketing and delivering outstanding customer service to Brave's growing client base.

Responsibilities

• Build and maintain long-term client relationships through excellent customer service.
• Manage the gathering and organization of client-provided campaign assets for smooth and timely deployment.
• Advise clients on campaign strategy and best practices.
• Communicate campaign performance insights with clients by generating and delivering regular reports.
• Lead client calls with strong presentation skills to showcase campaign performance and Brave's value.
• Own internal communications regarding campaign objectives, performance, status, and client needs.

Requirements

• Passion for account services, creativity, and willingness to work in a 100% remote and highly collaborative environment.
• Self-motivated and able to thrive in a results-driven environment.
• Bachelor’s degree in marketing, business administration, or relevant field.
• 2+ years of experience in account management, campaign development, or similar role (mandatory).
• Excellent communication skills.
• Ability to multitask and manage multiple client accounts simultaneously.
• Proven track record of delivering client solutions and meeting sales goals.
• Strong attention to detail.
• Excellent listening, negotiation, and presentation skills.

Working at Brave

• Industry-leader in privacy, with a research and engineering team that’s innovating everyday to keep people safer online and beat Big Tech.
• Highly competitive salaries & benefits, and generous home-office stipends.
• Fully remote team (no office, no commute).
• Welcoming, humble, ridiculously smart teammates, and a truly flat org structure.
• Opportunity to get in early at a hyper-growth company, and revolutionize the web.
• Oh, and did we mention Brendan, our CEO & co-founder, invented JavaScript?