Customer Research Advisor - dscout

At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance, healthcare, consumer goods, and tech. Our tools help teams deeply understand the humans behind their products so they can build better ones.

We are looking for a Customer Research Advisor to join our growing Customer Experience and Research (CXR) team. Note: Candidates must reside in Chicago, Austin, or San Francisco.

In this role, you will work collaboratively with Lead Research Advisors and Dscout clients to help customers use our platform to design, recruit, and field research projects across diverse industries including technology, retail, healthcare, and AI.

What You Will Do

• Act as a Dscout expert to train and educate clients on platform features and functionalities.
• Provide specific recommendations for clients’ research design on Dscout.
• Assist in executing clients’ research projects, including planning, designing, recruiting, fielding, analysis, and client engagement.
• Assist in creating training and educational materials, as well as billing and administrative processes.
• Provide guidance and support to research participants to ensure data quality and a positive experience.
• Act as an internal customer advocate, sharing client feedback to continually improve Dscout's product offerings.

What You Need to Have

• BA/BS in design research, psychology, anthropology, sociology, market research, or a related field (or equivalent work experience); MA/MS is a plus.
• 1–4 years of professional non-internship experience.
• 2–4 years of client-facing or relationship management experience.
• Proven track record of interpreting client needs and meeting or exceeding expectations.
• Strong project and time management skills with the ability to manage multiple projects across various stakeholders simultaneously.
• Established knowledge of and passion for UX, user research, and/or consumer research, with interest or experience in qualitative analysis.
• Strong, balanced communication skills (friendly and professional) and a highly collaborative yet independent work ethic.
• Technical curiosity, an eagerness to learn new tools, and strong attention to detail.

Benefits & Perks

• Competitive compensation with built-in bonus and equity programs.
• Progressive benefits package supporting work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, and 401(k) match.
• Remote work stipend and an education stipend for professional development.
• Transparent, collaborative remote-first culture.