Senior DevOps Support Engineer - Buildkite

About Buildkite

Buildkite's CI platform is trusted by the world's leading engineering teams, helping ship software used by more than 1 billion people every day. Companies including Canva, Meta, Mistral AI, and NVIDIA rely on Buildkite to run builds, tests, and deployments on their infrastructure, ours, or both.

About the Role

This is not your average Support Engineer role. You'll support Buildkite's enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure problems. You will collaborate directly with Software Engineering teams at companies like Canva, Uber, and Airbnb to unblock critical workflows. This role balances reactive support with proactive work, including designing scalable tools and contributing to open source.

Where You’ll Be

This role is remote and requires you to be located in the WA (Western Australia) timezone. You will work five days a week, 9:00 AM–5:00 PM local time, including both Saturday and Sunday. Your other three days are flexible.

What You'll Do

• Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers.
• Provide support through Slack, Zoom, Email, Plain, and Community Forum.
• Lead customer-facing retrospectives and planning sessions.
• Identify opportunities to prevent future support issues and drive the design of proactive solutions.
• Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities.
• Publish documentation updates and proactive communications.
• Act as a voice for customers to shape internal product and process improvements.
• Own and improve support workflows.
• Mentor peers and foster an inclusive, supportive environment.

Requirements

• Customer Centric Mindset: Deep commitment to delivering world-class support with empathy.
• Technical Expertise: Strong coding or scripting ability in Bash, Ruby on Rails, or Golang.
• DevOps and Cloud Knowledge: Solid experience with CI/CD tools, Linux, AWS, GCP, Azure, Terraform, and Kubernetes.
• Problem Solving: Confident in independently tackling complex technical issues.
• Autonomous: Able to work independently and take initiative.
• Communication: Skilled at articulating technical detail clearly to customers and internal teams.

Benefits

• 20 days paid annual leave plus 10 days sick & carer's leave.
• Ongoing remote-work allowance.
• Retirement and health coverage (based on your region).
• 16 weeks paid parental leave for primary carers (6 weeks for secondary).
• Confidential EAP & mental health support.
• Support for learning and growth (budget for conferences, courses, and coaching).
• Flexibility to work from anywhere in the world for up to 6 weeks a year.