Product Support Specialist, Europe - Linear

About the Role

As a Product Support Specialist at Linear, you will contribute to the future of our product by surfacing customer feedback, maintaining technical documentation, and engaging our technical community. You will act as an extension of the product experience for our 40,000+ customers.

What You’ll Do

• Customer Engagement: Manage end-to-end support including onboarding, account setup, debugging, and feature discovery.
• Issue Resolution: Investigate and resolve inbound issues via email, Slack, Twitter, and Reddit.
• Engineering Partnership: Collaborate with the engineering team to document and reproduce bugs.
• Product Insights: Surface trends and feedback to inform product development.
• Strategic Projects: Lead initiatives to improve support operations and internal knowledge sharing.

Requirements

• Currently based in Europe.
• Passion for technology, software quality, and Linear’s mission.
• Excellent communication skills with experience supporting technical or engineering user bases.
• Ability to troubleshoot technical issues, including APIs and integration setups across various environments (browsers, Windows, Mac, Mobile).
• Familiarity with SQL, Javascript, APIs, and GitHub is a plus; curiosity to learn these areas is essential.

What We Offer

• Competitive salary and equity with extended exercise windows.
• Daily meal and coffee stipend.
• Paid co-working space or desk.
• Health coverage (based on country requirements).
• 5 weeks paid vacation plus local statutory holidays.
• 4 months paid parental leave.
• Paid sabbatical: 1 month off after 4 years, and every 2 years thereafter.
• Regular team events and off-sites.
• Remote-first culture with no required commute.