Account Manager (All Levels) - Buildout

About Buildout

Buildout is the AI deal engine for CRE brokerages, automating every step from first contact to commission. Trusted by over 50,000 brokers, Buildout powers more profitable deals from lead to close.

The Opportunity

We’re growing our Account Management team and hiring across multiple levels, from Associate Account Manager to Senior Account Manager. As a quota-carrying AM, you’ll own renewals and growth across a high-volume book of business, including contract execution, license expansion, and multi-threading relationships.

How you’ll contribute

Relationship Ownership & Results

• Consistently hit monthly and quarterly targets.
• Build and maintain living account plans, including org maps, renewal history, and risk signals.
• Monitor account health through Salesforce and usage insights to catch churn triggers early.
• Own the renewal calendar and drive early engagement (60+ days ahead).
• Maintain immaculate CRM and pipeline hygiene.
• Represent Buildout in the market through conferences and networking (approx. one week of travel per quarter).

Swim Lanes & Hand-offs

• Serve as the customer’s internal champion, quarterbacking cross-team triage with Product, Support, Sales, and Customer Success.
• Exercise judgment on risk levels and maintain a unified voice to the customer.

Attitude & Team Approach

• Improve AM processes, share learnings, and support education initiatives.
• Approach conversations with curiosity and empathy.
• Meet setbacks with ownership and reflection.

Competencies

• Wired to hit the number: You treat every quarter as the one that counts.
• Tech as leverage: Proficient in Salesforce, Planhat, and Gong.
• Relationship builder: You build org maps to ensure account continuity.
• Diplomatically unshakeable: Comfortable delivering hard truths or price increases.
• Juggling pro: Ability to manage inbound requests, demos, and strategic renewals simultaneously.

What makes a great candidate

• B2B SaaS account management experience (focus on retention/expansion).
• Experience managing a high-volume book of business.
• Proficiency with Salesforce (required); Planhat, ChurnZero, or Gainsight experience is a plus.
• Experience in the Commercial Real Estate industry is a plus.

Perks & Benefits

• Comprehensive insurance: 2 medical plans, 100% employer-paid dental and vision.
• Financial wellness: 401(k) with 4% match, HSA seed, company-paid STD/LTD/Life insurance.
• Work/Life Harmony: Flexible PTO, 14 paid holidays, paid parental leave, and 'give back' days.
• Remote support: Monthly remote work reimbursement ($600/year).
• Wellness benefit: $400/year.