Account Manager - Mitratech

About Mitratech

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

Due to business and compliance requirements, this position is open only to candidates residing in Mexico. Applications from candidates located outside this region will not be reviewed.

Job Overview

Build lasting partnerships and help customers turn their goals into results as an Account Manager at Mitratech. You’ll own a portfolio of customer relationships, lead renewal conversations, and uncover opportunities to grow alongside the organizations we serve. If you enjoy connecting with people, solving problems, and pairing exceptional customer care with a drive for results, this is an opportunity to make a meaningful impact.

Essential Duties & Responsibilities

• Manage customer relationships with a particular focus on building strong relationships, retaining current customer revenue, and generating additional revenue
• Build account plans for top customers that focus on mutual success and customer value
• Develop a strong pipeline and reach annual sales and revenue retention targets
• Manage a portfolio of renewals with the expectation of expanding the base portfolio through negotiating multi-year renewals, annual price increases, and identifying expansion opportunities to collaborate with the sales team on to closure
• Assist leadership in building and maintaining retention and new revenue forecasts
• Conduct quarterly value-based reviews and discussions with top customers (business reviews, cadence calls)
• Handle customer calls and inquiries promptly and courteously with customer experience and resolution as the focus
• Work with cross-functional teams to ensure customers have an exceptional experience with Mitratech’s solutions
• Maintain up-to-date knowledge of the industry as well as the company's competitive posture

Requirements & Skills

• Bachelor's degree or equivalent experience
• 2–4 years of sales and/or account management experience
• Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person
• High energy with the ability to manage multiple competing priorities, backed by strong project, organizational, problem-solving, and time management skills
• Capable of working independently with minimal supervision and within a collaborative team environment
• Highly effective English communication skills that convey professionalism across written, verbal, and in-person meetings
• Interest and passion for staying current on industry trends and best practices
• Proficiency in MS Office and Google Workspace applications along with AI tools
• Willingness to travel up to 25%