Senior Member Services Advocate - Businessolver

About Businessolver

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

At Businessolver, you have opportunities for individual development through our common language: Respond Readily. Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule.

The Role

We are seeking a full-time Senior Member Advocate to support our clients by taking phone calls regarding spending account enrollment and participation. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

Responsibilities

• Provide outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests.
• Assist with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs.
• Answer inbound calls professionally, with high energy, a positive attitude, and a little charm.
• Respond accurately and thoroughly to caller inquiries and document call details accordingly.
• Ensure compliance in all areas of processing, completing all transactions timely and accurately.
• Take accountability for the entire process from receipt of work to resolution.
• Jump in and help. This is a “roll up your sleeves” position, requiring you to understand our business, our client's business, and processes so you can help others effectively do their jobs.
• Work under general supervision following established procedures.

The Schedule

• Start Date: November 2nd
• Schedule: 8-hour shift Monday - Friday, between 8:30 AM - 7:00 PM CST

Qualifications

• 3+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is required and non-negotiable. (5+ years’ experience is ideal).
• Strong customer-centric mindset.
• Comfort level with technology — ability to diagnose and own technology issues, and embrace new tech as it is integrated.
• Strong people skills to find success in every opportunity.
• Exceptional phone etiquette and communication skills.
• Team player mentality, someone who strives for excellence.

Compensation & Benefits

• Pay Rate: $25.00 per hour
• Comprehensive benefits package available for full-time employees.