Customer Success Manager, Commercial - Chainguard

At Chainguard, we are on a mission to secure the software supply chain by default. We are choosing to do this the right way, which is the hard way. Our team is founded by the industry's leading experts on open source software, security, and cloud native development.

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Commercial customers. You will be responsible for taking the lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to ensure successful onboarding and support.

What you'll do

• Customer Onboarding: Lead the technical onboarding process for new customers. Partner with customers, pre-sales, and post-sales teams to formulate an onboarding plan based on requirements, goals, and challenges.
• Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.
• Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
• Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices to help customers optimize their use of the platform.
• Customer Advocacy: Act as the voice of the customer internally, advocating for customer needs and collaborating with various teams to drive action.
• Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.

What we're looking for

• 2+ years of experience in customer-facing roles collaborating with both technical and business teams (Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support).
• Relevant domain knowledge in one or more of: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or software development lifecycle.
• A strategic, proactive approach with full ownership of your customer portfolio and a high level of autonomy.
• An entrepreneurial mindset with the ability to build entirely new processes or practices to best serve customers.
• Driven, high emotional intelligence, and strong priority management skills.

Strongly Preferred

• Previous early-stage startup experience.
• Passion for technology & cybersecurity.
• Hands-on technical experience in cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security infrastructure, regulatory compliance, vulnerability management, or software development lifecycle.