Renewal Manager, Commercial - Chainguard

Renewal Manager, Commercial

Chainguard is the trusted source for open source software, providing hardened, secure, and production-ready builds to engineers and AI agents. We empower organizations to build faster, stay compliant, and eliminate risk.

About the Role

As a Renewal Manager, Commercial, you will be instrumental in ensuring the retention and long-term success of our Commercial segment. You will own the renewal process for a defined book of business, managing contract renewals from initial outreach through close while delivering a thoughtful, value-driven customer experience. This role sits at the intersection of Customer Success, Sales, and Operations, enabling other teams to focus on their core objectives while you ensure timely, relevant, and value-aligned renewal conversations.

What You'll Do

• Renewal Management: Own the end-to-end renewal process for a portfolio of commercial customers, driving on-time renewals through proactive planning, customer engagement, and negotiation.
• Commercial Execution: Generate renewal quotes, lead pricing and contract negotiations, and coordinate with Finance, Legal, and Deal Desk to ensure accurate and timely contract execution.
• Forecasting & CRM Hygiene: Maintain accurate renewal data in CRM, including forecasts, risks, and renewal status, to provide clear visibility and predictable outcomes.
• Risk & Retention Strategy: Identify renewal risks early and collaborate cross-functionally to mitigate churn and improve gross retention.
• Process & Playbooks: Develop and refine renewal playbooks and operating processes to increase efficiency and improve on-time renewal rates.

What We're Looking For

• 2+ years of experience in B2B SaaS in renewals, customer success, account management, or sales, with direct ownership of customer contracts and commercial conversations.
• Proven ability to drive renewals with predictability and deliver against gross retention targets.
• Experience negotiating pricing and contract terms while maintaining strong customer relationships.
• Strong project management and organizational skills, with the ability to manage multiple renewal cycles simultaneously.
• Comfort generating quotes, preparing order forms, and maintaining CRM hygiene, ideally in Salesforce.
• Ability to collaborate effectively with both technical and non-technical stakeholders.
• High emotional intelligence, strong communication skills, and a proactive, problem-solving mindset.
• Ability to operate with autonomy in a fast-paced, evolving environment and help build or improve processes where needed.

Strongly Preferred

• Experience in a high-growth or early-stage startup environment.
• Familiarity with security, DevSecOps, or developer-focused products.
• Passion for technology and cybersecurity.

About Us

Chainguard is on a mission to build the best team in technology. We value customer obsession, a bias for intentional action, not taking ourselves too seriously, and trusting each other.

Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Participate in secondary offerings with 10 years to exercise options.
• 100% Covered Health Insurance: We cover 100% of your health, vision, and dental insurance premiums for you and your dependents.
• ∞ Flexible Time Off: Take the time you need to recharge and reset.
• 18 Weeks Paid Parental Leave: For birthing parents and 12 weeks for non-birthing parents.

If your experience is close, but doesn’t fulfill all requirements, please apply. Chainguard is focused on hiring individuals with unique backgrounds, perspectives, and experiences.