Senior Customer Success Manager - APJ

About Chainguard

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The Role

As a Senior Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our enterprise customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption.

In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value.

What You’ll Do

• Customer Onboarding: Lead the technical onboarding process for new customers. Partner with customers, pre-sales, and post-sales teams to understand requirements, goals, and challenges to formulate an onboarding plan.
• Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.
• Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
• Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. Align with many different internal teams and influence them to act toward customer needs.
• Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.

What We're Looking For

• 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams (Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support).
• Must hold an active NV1 with the ability to obtain NV2 to support our federal book of business.
• Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
• An entrepreneurial mindset with the ability to build entirely new processes or practices to ensure we best serve customers.
• Driven, high emotional intelligence, and strong priority management skills.

Strongly Preferred

• Sydney location is preferred, but not required.
• Previous early-stage startup experience.
• Passion for technology & cybersecurity.
• Relevant hands-on technical experience in cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, or software development lifecycle.

Benefits & Perks

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Equity: Receive stock options upon hire and promotion with participate in secondary offerings and 10 years to exercise options.
• Health Insurance: 100% covered health, vision, and dental insurance premiums for you and your dependents.
• Flexible Time Off: Take the time you need to recharge and reset.
• Paid Parental Leave: 18 weeks for birthing parents and 12 weeks for non-birthing parents.