Forward Deployed Engineer - Clariti

Join our mission to provide governments with exceptional experiences so they can do the same for their communities!

What do we do?

We empower governments to deliver exceptional citizen experiences. Clariti builds software that helps local governments modernize permitting and community development. Every new customer arrives with a decade of legacy data, an incumbent system to migrate off, and legal time limits that cannot reset. Historically, implementations in this industry are slow, manual, and consulting-heavy. We're building a fundamentally different way of implementing: engineering-led, tooling-driven, and measured in weeks instead of months.

As our first Forward Deployed Engineer, you will define the role, the playbook, and the bar for everyone who follows. You will report directly to the CTO.

As a Forward Deployed Engineer at Clariti, you’ll get to:

• Collaborate on Requirements: Work alongside the Implementation Consultant to triage requirements into configurations, new functionality, or custom code as needed. Understand the trade-off for each category and prioritize scalability and reusability.
• Product Alignment: Work with our SaaS platform development team to define new functionalities so they are ready for go-live.
• Own Technical Onboarding: Manage the technical side of new customer onboarding end to end: legacy data extraction, field and workflow mapping, transformation authoring, staging dry-runs, delta review with the customer, and production cutover with full data-integrity guarantees.
• Translate Operations: Sit with city staff, clerks, and building officials to translate how a jurisdiction actually operates into product configuration (case types, workflows, fees, templates, permissions).
• Write Production Code: Develop migration transformations, integration adapters (GIS/parcel, payments, SSO via SAML/OIDC), and one-off extraction tooling against legacy systems.
• Manage Stakeholders: Run point on customer-side technical stakeholders, including IT directors, GIS teams, security reviews, and SSO setup with municipal Entra/Okta tenants.
• Drive Product Feedback: Act as the loudest feedback channel in the company; every manual workaround you perform becomes a spec for tooling or product capability.
• Build the Playbook: Create runbooks, mapping templates, extraction scripts, and estimation models so future hires ramp up in days.
• Leverage AI: Use AI coding agents as a first-class part of the job; our engineering organization is AI-native and we expect implementation work to be too.

What do you bring to the team?

• Experience: 5+ years as a software engineer, with at least 2 in a customer-facing deployment role (FDE, solutions architect, solutions engineer at a data-heavy company, or implementation engineer who writes production code, not a configurator).
• AI & Automation: Strong understanding of LLMs and agentic automations.
• Data Skills: Strong SQL and data-migration instincts; experience untangling undocumented legacy schemas and extracting clean data with an audit trail.
• Languages: Strong TypeScript; comfortable in Python for throwaway extraction tooling.
• Integrations: Integration depth with SSO (SAML/OIDC), REST/webhooks, and ideally GIS (Esri/parcel data) and payments.
• Communication: Genuine comfort in front of non-technical government customers; ability to run a data-mapping sign-off with a city clerk and a security review with their IT director on the same day.
• Judgment: Strong judgment about the bespoke-vs-repeatable line; knowing when to hack it and when to turn it into tooling everyone uses.
• Travel: Willingness to travel to customer sites as needed.

Bonus Points

• Govtech, regtech, or other compliance-heavy vertical SaaS experience; understanding why a permit's legal review clock can never reset during a migration.
• Palantir/Scale/Retool-style FDE background, tempered with product-company instincts.
• Experience being the first of a function and building the playbook.
• Heavy, sophisticated use of AI coding agents in real delivery work.

What Success Looks Like in One Year

• A cohort of customers implemented under the new model, live with zero data-integrity incidents and fully auditable migrations.
• Implementation timelines cut dramatically against our historical baseline.
• A repeatable FDE playbook that lets us hire the second FDE against a defined bar.
• A steady stream of tooling and product improvements shipped from your field reports.

What’s in it for you?

We invest in and empower our team members with competitive compensation packages, well-deserved time off, and benefits to keep you and your family healthy!

• Compensation: The base salary range for this role is expected to be between $115,000 - $155,000 CAD based on skills, experience, and qualifications.
• Benefits: Health and wellness benefits (dependent on employment type).

Things to Note

• Background checks: Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team.
• Travel: Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year. Additional travel requirements specific to the role will be outlined as needed.