Engagement Manager II - Clariti

Join Clariti

Join our mission to provide governments with exceptional experiences so they can do the same for their communities! We empower governments to deliver exceptional citizen experiences.

As an Engagement Manager II, you will be the cornerstone of ensuring that our clients not only receive what they invest in but experience it in an extraordinary and timely manner.

How you will make an impact

• Collaborate with Clariti, System Integrators (SI), and customers to understand our customers’ needs, define success, and ensure that we exceed expectations in delivering customer outcomes.
• Plan, organize, and manage all aspects of the project lifecycle in collaboration with SI and customer Project Managers. This includes developing and managing project governance plans, schedules, team goals, milestones, budgets, and defining success criteria.
• Provide strong leadership and direction to the Clariti Professional Services project team, including Implementation Consultants and Solution Architects.
• Implement quality control processes and proactively identify and mitigate risks, issues, and concerns associated with service delivery, client relationships, and project execution.
• Provide regular reports and updates to senior management on the performance and progress of assigned projects.
• Hold internal and external teams accountable, redirect when needed, and manage customer expectations throughout engagements.
• Communicate effectively with team members and audiences of all levels in technical and business settings.
• Adapt your approach to operating styles, team dynamics, environmental, and cultural nuances.

What you bring to the team

• 4+ years of experience leading and delivering enterprise-level IT engagements in SaaS-based Professional Services.
• 4+ years of relevant consulting or industry experience, with a proven ability to build trusted relationships with senior business and technology leaders up to CxO level.
• Track record of building excellent relationships with executive stakeholders and leading delivery for large transformation projects.
• Extensive experience applying project management and agile methodologies to deliver high-quality services, effectively managing resources, and relationships with SI.
• Demonstrated knowledge of professional services functions, customer types, and their needs.
• Demonstrated leadership and management capabilities, including team motivation, resource management, and guidance with a focus on budget and deadlines.
• Expertise in objection handling, serving as the escalation point for client, partner, and team member concerns.
• Ability to apply strategic thinking, improve process efficiencies, and make decisions guided by policies and business plans.
• Balance the need for profitability with delivering excellent customer experiences.
• High level of Emotional Intelligence and the ability to successfully manage difficult customers.
• Proficient in leading organizational change and managing ambiguity.
• Ability to travel within the United States and Canada approximately 40-50%.

Bonus Points

• Familiarity with Salesforce-based platforms or GovTech/civic technology ecosystems.
• Exposure to government workflows such as permitting, licensing, or service delivery.
• Experience using AI tools to streamline work such as documentation, research, or workflow efficiency.