Data Services Reports & Insights Analyst - Cloudbeds

What Makes Cloudbeds Unique

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges.

How You'll Make an Impact

We are seeking a dynamic Data Reports & Insights Analyst to join our Customer Success team. This role bridges the gap between data services and business intelligence. As a Reports & Insights Analyst, you'll help Cloudbeds customers turn raw operational and financial data into decisions they can act on.

• Build, analyze, and optimize reports across our PMS reporting suite
• Troubleshoot discrepancies before they become customer frustrations
• Coach hoteliers on how to read metrics like ADR, RevPAR, occupancy, and channel performance with confidence

Our Team

Data Services sits at the intersection of hospitality expertise and reporting technology, working to make sure Cloudbeds customers never have to guess what their numbers mean. Reporting to your lead, you'll join a team that partners closely with Product, Onboarding, Support, and Customer Success to keep improving how customers access and interpret their data.

What You Bring to the Team

• Hospitality Tech Background: Direct experience working with Hotel Property Management Systems, channel managers, and similar systems
• Client-Facing Expertise: Proven track record in onboarding, implementation, or Tier 2/3 technical support
• Advanced Spreadsheet Proficiency: Power-user skills in Excel and Google Sheets (VLOOKUPs, Pivot Tables, advanced formulas, and data cleaning)
• Analytical Mindset: Strong understanding of basic data management principles, data mapping, parsing, and root-cause error analysis
• Meticulous Attention to Detail: Exceptional precision when handling sensitive historical, financial, and guest records
• Remote-First Readiness: Highly tech-savvy with cloud-based workflows and equipped with reliable, high-speed internet

Bonus Skills to Stand Out

• Multilingual Capabilities: Professional proficiency in Spanish or Portuguese
• BI & Analytics Familiarity: Prior experience working with business intelligence dashboards or advanced financial reporting structures

Discover Our Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University