About Cloudbeds

At Cloudbeds, we're transforming hospitality by powering hotels across 150 countries and processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. We operate with a completely remote team, building AI-powered solutions alongside global innovators. Since our founding in 2012, we've been recognized for excellence, including top honors at the 2026 HotelTechAwards and Deloitte's Technology Fast 500.

The Role: Onboarding Coach

As an Onboarding Coach, you'll join our close-knit and collaborative Customer Onboarding Team, playing a vital role in bringing our motto "more reservations, happier guests" to life. We're looking for someone who deeply understands hospitality and can empathize with our clients to demonstrate how our system simplifies their lives. You'll care for clients and their properties as you would for a guest, always going the extra mile. You will train clients on the system, tailoring it to fit their specific hospitality business needs. By asking the right questions, you'll ensure clients achieve a complete understanding and confidence in using the system by the end of the onboarding process.

What You'll Do

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of Cloudbeds’ products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

What Sets You Up for Success

• Communicate product offerings clearly and synthesize feedback for internal teams.
• Share customer insights and opportunities across departments to drive alignment.
• Manage multiple projects or accounts with strong organizational and proactive skills.
• Empower clients to become self-sufficient during onboarding and beyond.
• Deliver exceptional communication with empathy and a customer-focused approach.
• Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
• Have at least 2 years of relevant industry experience in customer-facing roles.
• Fluency in English and French.

NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH

Work Authorization

Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas.

Your Journey with Us

Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans. Our diverse team speaks 30+ languages, united by a passion for innovation and travel. We're coding, designing, writing, and shipping the future of hospitality, from pioneering breakthroughs in machine learning to revolutionizing hotel operations. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Learn more online at cloudbeds.com

Discover Our Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer

Everyone is Welcome - A Culture of Inclusion

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.