Telemedicine Patient Advocate - Hone Health

About Hone

Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values:

• Fight for the Customer
• Execute Ruthlessly
• Communicate Candidly, Clearly, and Kindly
• Collaborate Selflessly
• Practice Calculated Risk-Taking
• Maximize Joy and Gratitude

Hone has been fully virtual from day one and will continue to be a remote-first employer.

The Role

We’re looking for a Patient Advocate to join our team. In this role, you’ll report to a Care Team Manager and play a key part in guiding patients through their care journey. You’ll ensure every interaction is empathetic, efficient, and high-quality, while using various tools and workflows to resolve patient needs and elevate their overall experience.

Responsibilities

• Respond to patient inquiries via email, chat, and SMS using Zendesk
• Resolve common issues such as order tracking, medication refills, and lab scheduling using guided workflows and macros
• Escalate complex cases and document updates clearly in the EMR
• Collaborate with Clinical Ops, Pharmacy, and Labs to ensure continuity of care
• Identify recurring trends and suggest process improvements
• Meet and exceed performance targets (e.g., first reply time, resolution time, CSAT)
• Contribute to peer learning, documentation, and team knowledge
• Be available for occasional overtime—voluntary or mandatory depending on business needs

About You

• Strong multitasking and time management skills
• Comfortable working in a fast-paced, ever-evolving environment
• Creative problem solver with a results-driven mindset
• Adaptable to new tools, systems, and workflows
• Able to work both independently and collaboratively
• Experience in healthcare, telehealth, or customer support is a plus
• Mission-driven, motivated multi-tasker invested in meaningful, impactful work

Compensation & Benefits

• Compensation: Hourly, non-exempt role with annual compensation equivalent to $42,000–$50,000, depending on experience and qualifications.

Benefits

• A remote-first work environment
• Competitive compensation and equity options
• Health, dental, and vision insurance coverage
• Short-term disability and basic life coverage
• Flexible Spending Accounts (FSAs)
• Lifestyle Spending Accounts (LSAs)
• Federal holidays and uncapped time off for exempt employees
• Budget for the technology tools you need (laptop, monitor, and/or special software)
• Company-sponsored activities to foster engagement (both virtual and in-person)
• Waived membership fees for any Hone team members utilizing Hone products