Senior Customer Engineer, Majors - Cloudflare

About Cloudflare

At Cloudflare, we are on a mission to help build a better Internet. We power millions of websites and Internet properties, protecting and accelerating them without requiring hardware or software changes. We are looking for builders who see the cracks in the Internet and have the AI-native curiosity to solve them.

The Role

The Customer Engineer (CE) is a trusted technical advisor and the primary architect of the customer journey. You will bridge the gap between technical strategy and business value, guiding enterprise clients from pre-sales validation through onboarding, deployment, and lifecycle expansion.

Key Responsibilities

• Technical Validation: Lead deep-dive discovery, map complex infrastructure (DNS, CDN, Zero Trust, Network Security) to Cloudflare solutions, and manage Proof of Concepts (PoCs).
• Customer Adoption: Design migration blueprints and serve as the primary technical contact for implementation, ensuring rapid time-to-value.
• Commercial Accountability: Carry a quota tied to new business and account growth; lead technical QBRs to demonstrate ROI to C-level stakeholders.
• Trusted Advisory: Maintain deep relationships throughout the customer lifecycle, identifying risks and providing remediation strategies.
• AI Orchestration: Utilize AI agents and LLMs to automate routine tasks like RFP responses and documentation, focusing your time on high-value advisory.
• Education: Create technical resources, SOPs, and best practices to raise the technical baseline across the organization.

Qualifications

• Experience: Proven track record in a customer-facing technical role (Solutions Engineering, Sales Engineering, TAM, etc.).
• Architectural Mindset: Ability to white-board and articulate complex network and security architectures.
• Technical Breadth: Depth in at least four areas: Internet fundamentals (OSI, BGP, DNS, HTTP), Security (WAF, Zero Trust, SASE), Performance, AI Proficiency, Coding/Scripting (Python, JS, Go), or Developer Platforms (APIs, SDKs, IaC).
• Commercial Acumen: Experience operating in a quota-carrying or revenue-aligned environment.
• Communication: Exceptional ability to translate technical concepts for C-suite executives.

Travel

This role requires 20–50% travel for customer meetings, conferences, and team collaboration.

Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement savings plan.
• Employee Stock Participation Plan.
• Flexible paid time off and leave programs.
• On-demand mental health support.