Complex Claims Specialist, Cyber - Germany (m/w/d)

About Coalition

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.

Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.

About the Role

Coalition is seeking an experienced and highly motivated Complex Claims Specialist, with strong expertise in Cyber insurance and incident coverage, to join its fast-moving and growing international team.

The Claims team at Coalition stands out for its outstanding customer service and deep expertise in handling cyber claims for its insureds. As a team, we focus on partnering with our clients to resolve cyber incidents quickly and find practical, business-focused solutions to cyber risk.

As we continue to grow, you will handle complex Cyber policies, support the underwriting team, and coordinate with a range of external partners, including breach counsel, defense counsel, and coverage counsel, on behalf of Coalition and its partner carrier, Allianz.

This is a full-time, remote-first position that can be based anywhere in Germany. Coalition is an English-speaking environment; CVs in English are welcome.

Responsibilities

• Handle the intake of cyber incidents, including coordinating breach counsel, forensic investigators, and other external partners.
• Evaluate the full portfolio of claims in Germany.
• Ensure timely recording and recommendation of appropriate, precise loss reserves in accordance with guidelines; handle complex claims involving both first-party and third-party elements, including assessment and pursuit of subrogation/recovery claims.
• Handle complex and litigated claims, including third-party liability arising from security failures or data breaches.
• Maintain accurate file documentation and data in the claims management system.
• Assess liability, quantum, and coverage on claims, documenting strategy, analysis, and decisions.
• Intelligently guide and monitor third-party service providers, evaluating quality of work, strategy, and spend.
• Maintain and develop relationships with brokers, insured stakeholders, and key partners in the German market.
• Identify and pursue settlement opportunities that achieve effective outcomes.
• Work closely with legal counsel and other stakeholders to coordinate defense strategy and drive timely claim resolutions.
• Provide claims data and insights to underwriting teams.
• Support business development by contributing to marketing, client presentations, and sales discussions.
• Liaise with partner carriers and lead client engagement activities, such as cyber incident preparedness and tabletop exercises.
• Ensure the global claims team stays informed of specific claims handling requirements and market practices in Germany and other EEA jurisdictions.

Skills and Qualifications

• 3+ years of experience handling cyber claims. Preferred experience in handling wider financial lines claims (D&O, E&O) and European cyber incidents.
• German Law Degree with strong knowledge of GDPR and German regulatory requirements.
• Fluency in both German and English is required.
• Proven ability to work effectively as part of a team, interact with diverse stakeholders, and perform in a fast-paced environment.
• Excellent communication skills with the ability to provide interactive experiences for clients and colleagues.
• Team-oriented mindset with the autonomy to work proactively and independently.

Bonus Points

• Relevant experience in the insurance industry, particularly claims handling for the Austrian and/or Swiss market.

Perks & Benefits

• 100% public healthcare coverage
• 30+ paid holidays
• Annual home office stipend
• Statutory pension contributions
• Mental and physical health wellness programs
• Competitive compensation and opportunities for career advancement