Customer Success Manager - US

About You

You’re a jack-of-all-trades with a passion for technology, interacting with people, and ensuring customer satisfaction. You’re a self-starter skilled at triaging problems and focusing on what matters most. With extensive experience working directly with customers, you are comfortable being the face of the company. You thrive on seeing clients successfully adopt your product, gain clear value, and appreciate the partnership. Additionally, your curiosity drives you to collaborate closely with data scientists, algorithm experts, and front-end engineers to continuously expand your knowledge.

About Us

Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, powering everything from search itself to recommendations to shopping agents. Engineering is our largest department, and our proprietary engine powers over 1 billion queries daily across 150 languages for top ecommerce brands like Sephora, Under Armour, and Petco.

Founded in 2019 by Eli Finkelshteyn and Dan McCormick, Constructor values empathy, openness, curiosity, and continuous improvement.

About the Position

As a Customer Success Manager, you will join a rapidly growing team that helps customers increase revenue by improving search and product discovery experiences across their websites and mobile apps.

Key Responsibilities

• Ensure customers successfully launch with our product and achieve outstanding results.
• Understand the needs and roles within enterprise client organizations, managing priorities and resolving misalignments effectively.
• Help craft and guide internal and external narratives regarding customer success requirements.
• Manage engineering allocation effectively to prioritize crucial customer requests while resolving minor issues with minimal engineering resources.
• Field and troubleshoot customer support requests.
• Create and update customer documentation and training materials.
• Identify continuous improvements to make the integration process robust and seamless.

Requirements

• Minimum of 3 years of professional experience working directly with enterprise customers in customer success, technical account management, or solutions consulting.
• Excellent communication and interpersonal skills.
• Familiarity with APIs and prior experience interacting with them.
• Strong ability to understand organizational roles, prioritize effectively, and build consensus behind ideas.
• Proven ability to motivate and align teams toward key objectives.
• Passion for daily customer interaction and problem-solving.
• Fast learner with the ability to think creatively and solve complex problems.