Admissions Consultant | Telehealth - Affect

As an Admissions Consultant, you will embody the Affect values of Empathy, Passion and Accountability to help potential members on their recovery journey. Admissions Consultants, which we also internally call our Treatment Consultants, make up the Admissions Team at Affect and work closely and collaboratively with the Marketing, Member Services, and Clinical teams.

About Affect

Affect is transforming addiction treatment through an innovative, evidence-based digital program. We specialize in treating substance use disorders, such as opioid use disorder, stimulant use disorders, alcohol use disorder, and cannabis use disorder, and we have expanded our services to include high-quality, accessible mental health. By combining mobile technology, counseling, and coordinated medical care, we empower our Members to reclaim their lives in recovery.

About the Role

Treatment Consultants are responsible for swiftly responding to interested potential members and scheduling intake appointments with the Affect clinical team for assessment. The Admissions Team meets members where they are in their journey and supports their success by providing education about our programs, diligent follow-up, scheduling and tech support, and more.

Responsibilities

• Manage your daily schedule with a sense of urgency to support a high volume of inbound phone calls, text messages, and emails.
• Achieve individual goals and contribute towards team goals designed to meet corporate enrollment targets and ensure quality communications in every interaction.
• Demonstrate knowledge of enrollment criteria to correctly identify good candidates for our program, assist potential member needs, and ensure all requests are completed.
• Use motivational interviewing (MI) techniques to determine each caller's readiness and encourage intake appointment attendance.
• Schedule initial intake appointments using an Electronic Health Record (EHR) and other internally-built software tools.
• Facilitate seamless intake appointments, coordinating with counselors and other clinical staff as necessary.
• Contribute to team growth by suggesting improvements in operations, messaging, or strategy.
• Perform other duties as assigned.

Requirements

• Personally in recovery with 2+ years of consistent recovery to properly support Affect potential members.
• 2 years of treatment program admissions experience for substance use (broader behavioral health experience is a plus).
• Previous goal-driven work experience with a history of consistently meeting and exceeding targets.
• High school diploma or higher education preferred.
• Reliable high-speed home internet and a quiet, private dedicated home office with a door.
• Exceptional customer service skills and the ability to build positive relationships.
• Excellent written, presentation, communication, and analytical skills.
• Attention to detail, ability to juggle multiple priorities, and comfort with frequent change.
• Committed to high ethical standards and collaborative teamwork.
• Excitement about working at an early-stage company where the opportunity for impact is high.
• Self-starter with high emotional intelligence and comfort with technology (EMR software, email, Slack, Google Suite).
• Full-time availability with set hours and recurring evening/weekend availability as a big plus.

Benefits

• Salary range of $50,000 - $55,000 commensurate with experience, plus variable compensation for exceeding individual goals.
• Medical, dental, and vision coverage, employer-paid life and disability insurance, and a 401(k) plan.
• Paid vacation, sick time, company-observed holidays, and parental leave.
• Remote work flexibility.
• Opportunities for continuing education and professional development.