Integration Engineer (AMER) - Constructor

About the Position

Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.

As an Integration Engineer, you will improve the e-commerce experience for hundreds of millions of users across the world by providing first-level technical support to e-commerce companies as they integrate their websites and mobile applications with Constructor's platform.

Responsibilities

• Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process.
• API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open-source libraries.
• Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams.
• Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
• Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
• Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.

Requirements

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Able to support customers and team members between 5am and 1pm UTC (9am to 5pm Armenia time).

Preferred Qualifications

• Familiarity with structured data formats (JSON, CSV) and basic search/index concepts.
• Familiarity with debugging tools such as browser dev tools, API clients (e.g., Postman), or logs.
• Familiarity with A/B testing, understanding of server-side and client-side contexts, network request routing / HTTP.
• Familiarity working with open-source libraries, JavaScript web application development, and integration patterns.

Benefits

• Work with smart and empathetic people who will help you grow and make a meaningful impact.
• Fully remote team - choose where you live.
• Regular team offsites to connect and collaborate.
• Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year.
• Work from home stipend for your home office setup.
• Apple laptops provided for new employees.
• Training and development budget for every employee, refreshed each year.
• Maternity & Paternity leave for qualified employees.