Technical Integration Specialist (EMEA) - Constructor

About the Position

Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.

As a Technical Integration Specialist, you will improve the e-commerce experience for hundreds of millions of users across the world by providing first-level technical support to e-commerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform.

Responsibilities

• Onboarding support: Collaborate with customers to understand their technical integration needs and assist them through the integration process.
• API and library education: Provide expert guidance on integrating with Constructor's APIs and utilizing open source libraries.
• Troubleshooting: Help resolve technical challenges and integration issues alongside Customer Success teams.
• Index configuration: Work with customers to ensure product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
• Communication: Act as a liaison between customers and technical resources, responding promptly to inquiries with clear explanations.
• Process improvement: Document customer interactions, common issues, and solutions to improve integration documentation and customer onboarding.

Requirements

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.

Preferred Qualifications

• Familiarity with structured data formats (JSON, CSV) and basic search/index concepts.
• Familiarity with debugging tools such as browser dev tools, API clients (e.g., Postman), or server logs.
• Familiarity with A/B testing, client-side vs. server-side contexts, and HTTP network request routing.
• Familiarity working with open source libraries, JavaScript web application development, and integration patterns.

Benefits

• Fully remote team with regular team offsites to connect and collaborate
• Base salary: $70k–$90k USD
• Unlimited vacation time (minimum 3 weeks strongly encouraged)
• Work from home stipend for your home office setup
• Apple laptops provided for new employees
• Training and development budget refreshed annually
• Maternity & paternity leave for qualified employees