Senior Deliverability and Compliance Specialist - ConvertKit

Kit is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.

We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.

The Role

Most Kit creators don't have a dedicated Creator Growth Manager, and when their emails start landing in spam, they need someone who can find the cause quickly and explain it in plain language. We're looking for a Deliverability and Compliance Specialist to own deliverability support for that long tail of creators, run Kit's abuse desk, and make the compliance calls that protect the sending reputation every creator on Kit shares.

You'll also build the playbooks, training, and AI-assisted workflows that help Support and contractors handle more deliverability questions on their own, and you'll partner with our infrastructure engineers as we run more of our sending in-house.

This is a full-time individual contributor role for someone who likes digging through headers and bounce logs to find the real cause of a problem, can explain DMARC alignment to a first-time creator without jargon, and is comfortable making a firm call when a situation is gray.

Your Support System

You'll report to the Director of Creator Success and collaborate closely with:

• Our Deliverability team: A Deliverability Lead supporting highest-value accounts and a Deliverability Specialist onboarding large senders
• Infrastructure engineers: Who run Kit's sending infrastructure
• Compliance & anti-abuse engineers: Who build automated checks keeping spammers off Kit
• Product Specialists & Support team: Who handle the front line and escalate deliverability issues to you
• Customer Success Managers, Sales, Migrations, and Product Managers

What You'll Do

• First Week: Get set up in Kit, our admin tools, and support systems. Meet the team in Get To Know You chats (GTKYs), review deliverability playbooks, SOPs, and gain access to monitoring tools (Google Postmaster Tools, Microsoft SNDS, blocklist monitoring, delivery dashboards).
• First Month: Shadow the Deliverability team on tickets, approvals, and abuse reports before answering queue tickets independently. Join daily monitoring rotations and weekly meetings. Build a recurring report showing trending deliverability ticket reasons to help reduce friction.
• First Six Months: Own the deliverability support queue for creators without a dedicated CGM (spam-folder placement, bounces, authentication, DMARC setup). Own compliance end-to-end, run Kit's abuse desk, write strategy for response-time targets, and serve as the go-to contact for mailbox providers (Gmail, Microsoft, Yahoo, Comcast). Run training sessions for Support and deploy AI process improvements.
• First Year: Make deliverability support faster and more consistent across Kit. Ensure playbooks and AI workflows are standard references for support. Lead cross-team fixes with infrastructure and participate in industry groups like M3AAWG.

Qualifications & Requirements

Must-Haves

• Skills: Deep working knowledge of email authentication (SPF, DKIM, DMARC, alignment, BIMI), raw message headers, SMTP bounce/deferral codes, Google Postmaster Tools, Microsoft SNDS/JMRP, major blocklists (Spamhaus, Abusix, Barracuda, Spamcop), and bulk sender requirements (Gmail, Yahoo, RFC 8058).
• Data & Abuse: Ability to analyze bounce and complaint data to find root causes, handle abuse reports end-to-end, and establish SOPs/playbooks.
• Communication: Clear, calm written communication with creators, teammates, and postmasters.
• AI Fluency: Comfort using AI tools for research, summarizing, and drafting while maintaining human judgment for final compliance calls.
• Experience: 4+ years in email deliverability, compliance, trust and safety, or technical support at an ESP, mailbox provider, or high-volume sender. Proven track record managing escalated tickets, making account-level compliance/suspension decisions, and running an abuse desk.

Nice-to-Haves

• Experience with MTA logs or observability tools (KumoMTA, PowerMTA, Postfix, Kibana, SQL, Mode).
• Familiarity with feedback loops, spam traps, list bombing, bot-signup patterns, and email regulations (CAN-SPAM, CASL, GDPR).
• Experience with Intercom, HubSpot, or building/tuning AI support workflows.
• Experience supporting senders on shared IP pools or working directly with mailbox provider postmaster teams.
• Participation in M3AAWG or experience creating educational deliverability content.

Working Hours and Location

We are 100% remote with team members across the globe, primarily operating on US East Coast time. For this role, we are looking for someone based in North America to provide solid US time zone coverage for the deliverability queue.

Compensation & Benefits

• Base Salary: $118,000 USD (Level 3 position standard rate)
• Profit Sharing & Equity: Kit equity and company profit sharing
• Retirement: 401(k) with 5% match
• Health Coverage: Up to $2,280/month towards medical premiums (Aetna); dental and vision premiums fully covered
• Equipment Allowance: $2,000 allowance for the first two years ($1,000 every two years following) plus company-issued laptop
• Learning & Development: $3,500/year individual budget
• Creator Meetup Budget: $50/month to connect with creators
• Childcare Benefit: Up to $3,000 annually through JOON
• Paid Time Off: 20 days PTO annually, 10 paid holidays, 2 weeks paid sick/wellbeing time, plus a $1,000 after-tax bonus for taking 5 consecutive fully unplugged vacation days
• Parental Leave: 12 weeks of paid parental leave