Claims Manager - Counterpart

Counterpart is an insurtech platform reimagining management and professional liability for the modern workplace. We believe that when businesses lead with clarity and confidence, they become more resilient, more innovative, and better prepared for what’s ahead. That’s why we built the first Agentic Insurance™ system — where advanced AI and deep insurance expertise come together to proactively assess, mitigate, and manage risk. Backed by A rated carriers and trusted by brokers nationwide, our platform helps small businesses grow with confidence.

As a member of the Claims team, you will be one of the initial users of, and key feedback providers for, our active claims management processes and systems. Your input will help shape and improve how we fulfill our mission of providing world-class service through tightly managing legal costs, making data-driven decisions when analyzing a claim’s value, and ensuring that other potentially responsible parties pay their fair share. This role requires close collaboration with Claims leadership, internal Data and Engineering teams, and carrier partners.

You Will

• Complete accurate and timely investigations into the coverage, liability, and damages for each assigned claim.
• Actively manage assigned claims to produce the most timely and cost-effective resolution.
• Build and maintain positive, productive relationships with policyholders, brokers, carrier partners, and Risk Engineers.
• Direct and monitor assignments to experts and outside counsel, holding vendors accountable for service standards.
• Support data collection efforts by using the Counterpart claim system to accurately capture critical claim details.
• Identify and escalate insights into emerging claims trends across industries, geographies, and business segments.
• Offer user-level feedback and insights to continuously improve claim handling processes, guidelines, and systems.
• Ensure every touchpoint with insureds and brokers reflects Counterpart's brand, mission, and vision.

You Have

• At least 5 years of professional experience, with at least 2 years litigating or managing claims in one or more of the following areas:
  • Employment Practices Liability
  • Miscellaneous Professional Liability
  • Directors and Officers Liability
  • Errors and Omissions Liability
• Previous carrier or broker experience is a plus.
• Bachelor’s degree required; law degree (J.D.) and professional designations (RPLU, AIC, etc.) highly preferred.
• Required state claim adjuster licenses, or the ability to obtain them within 90 days of hire.
• Proven ability to work independently on complex matters and collaboratively as a team player.
• High level of personal initiative, leadership, time management, and problem-solving skills.
• Comfort operating in a paperless claims environment using Microsoft Office and Google Docs Editors suite.
• Creative thinking and data-driven insights to overcome obstacles to resolution.
• Strong verbal and written communication skills.
• Ability to succeed in a full remote environment and travel as necessary (approximately 10-15%).

Who You Will Work With

• Tobias Schuler, Head of Data Analytics: Fellow of the Casualty Actuarial Society and former actuarial lead at QBE and Munich Re Digital Partners.
• Chris Shafer, Special Projects: Startup veteran with experience in product management, business operations, and strategic partnerships.
• Tanner Hackett, CEO & Founder: Serial entrepreneur (Button, Lazada) focused on technology innovation and mental health philanthropy.

What We Offer

• Stock Options: Participation in the company's growth through our stock option plan.
• Health Coverage: Up to 100% contribution for employee health, dental, and vision insurance (and 80% for family members).
• 401(k) Retirement Plan: Retirement savings support.
• Parental Leave: Up to 12 weeks paid for birthing parents (plus 4 optional unpaid weeks); 8 weeks paid for non-birthing parents.
• Unlimited Vacation: Flexible PTO plus your birthday off.
• Work from Anywhere: 100% remote company with optional in-person team gatherings a couple times per year.
• Home Office Allowance: $300 setup allowance for equipment and accessories.
• Wellness Stipend: $100 per month for wellness-related services and items.
• Book & Learning Stipend: Annual budget and $500 professional development reimbursement for courses and certifications.
• Charitable Contribution Matching: Up to $150 per year.