Staff Professional Services Consultant - Cribl

Cribl is building the telemetry infrastructure for the AI era, partnering with IT and Security teams at major enterprises to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, Cribl provides customers with choice, control, and flexibility to manage and analyze telemetry data. We are one of the fastest-growing private companies, remote-first, and grounded in the idea that software is a people business.

Why You'll Love This Role

Cribl is seeking a Professional Services Consultant to join our fast-growing, remote-first company. Our mission is to unlock the value of all observability data, shipping phenomenal products and doing good by our customers and communities. We provide unprecedented levels of observability, intelligence, and control over real-time data, backed by Sequoia and CRV. Our products are deployed in some of the largest organizations globally, processing vast amounts of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.

In this role, you will help customers extract valuable data from discardable data, guiding new customers on their Cribl journey and helping established customers uncover more value. You will interact with and see new technology and solutions from our diverse customer base.

As An Active Member Of Our Team, You Will…

• Demonstrate technical leadership and authority in observability and/or security.
• Be a thought leader in driving complex deployments of Cribl products, working alongside customers to resolve unique problems.
• Collaborate with a talented and dedicated team across Engineering, Sales Engineering, Support, and Customer Success.
• Lead and execute complex customer engagements, serving as the technical authority, and ensuring successful architecture, design, development, deployment, operationalization, and documentation.
• Enhance Cribl's learning ecosystem by creating valuable resources such as best practice documentation, informative blog posts, comprehensive runbooks, engaging workshops, and effective customer training materials.
• Facilitate knowledge transfer, enablement, coaching, and mentoring for team members, customers, and/or partners.
• As a remote-first company with work across many time-zones, occasional duties outside standard working hours may be required.

If You’ve Got It - We Want It

• Minimum 5 years of hands-on experience in technical consulting or big data analytics, demonstrating proficiency in advanced technical concepts and methodologies.
• Extensive expertise in deploying and managing AWS/AZURE/GCP Cloud environments, including advanced configuration and optimization techniques.
• Exceptional command over Big Data Analytics tools such as Splunk, Elastic, Grafana, DataDog, Exabeam, and Azure Sentinel, with a deep understanding of their technical intricacies and practical applications.
• Proven track record of working with complex Enterprise applications, including proficiency in deploying and managing Kubernetes, Docker, and other automation technologies.
• In-depth knowledge and experience with both Unix and Windows operating systems, proficient in utilizing command line interfaces and GUIs to accomplish complex tasks.
• Proficient in scripting languages such as JavaScript, with recent experience developing scripts and automation workflows.
• Ability to effectively communicate and engage with a diverse range of stakeholders, including technical personnel (administrators) and executive-level partners, demonstrating strong interpersonal and presentation skills.
• Passionate about delivering exceptional customer experiences and solving complex technical challenges, consistently going above and beyond to meet and exceed customer expectations.

Bonus Points:

• Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team.
• Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.
• Ability to travel up to 30%.

Bring Your Whole Self

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.