Account Manager, AMER (Remote) - Customer.io

About Customer.io

Over 9,000 companies, from scrappy startups to global brands, use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the Role

As an Account Manager on North America’s team, you will hold revenue ownership for a portfolio of mid-market and enterprise accounts. You will drive renewals, identify expansion opportunities, and build strong relationships to help customers grow with us. You'll work closely within a tight-knit team and act as a key commercial voice for your assigned accounts.

Note: This role is open to candidates based in the US or Canada only.

What We Value

• Commercial ownership: You treat your book of business like it’s yours, spotting opportunities and challenges early, bringing thoughtful recommendations, and taking accountability for results.
• Forecasting discipline: Data-driven decision-making, not gut feel.
• Multi-threaded relationships: Building trust across customer organizations, not just with a single champion.
• Value-driven expansion: Driving growth through true adoption and ROI, not feature gates or mechanical levers.
• Close CS partnership: Collaborating closely with Customer Success on account health and strategic growth.

What You'll Do

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts, including renewals, expansion, and churn mitigation.
• Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases, and articulating ROI clearly.
• Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology and strong CRM hygiene.
• Proactively generate pipeline and build multi-threaded relationships across customer organizations.
• Partner closely with Customer Success on account health and with Sales on larger expansion deals.
• Lead commercial negotiations, navigate complex deal cycles and objections, and drive deals to close in partnership with Legal and Finance.

What We're Looking For

• 3+ years in Account Management, Sales, or a related SaaS commercial role with direct revenue ownership (5+ years preferred).
• Experience managing ~$5M ARR, predominantly in the mid-market space.
• Proven track record of growing customer spend through adoption and value articulation (outside of overages or true-ups).
• A clear, logical forecasting methodology you can explain.
• Comfort pulling usage data, tracking health scores, and building dashboards.
• Strong, persuasive communication skills with both technical and non-technical stakeholders.
• Must be based in the US or Canada.

Compensation & Benefits

• Base Salary: $90,000 USD
• Variable Pay: $39,000 USD (OTE $129,000 USD)
• Health Coverage: 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• Parental Leave: 16 weeks paid parental leave.
• Time Off: Unlimited PTO.
• Stipends & Perks: Stipends for remote work setup and wellness, plus a dedicated professional development budget.