Engineering Manager - Customer.io

About the Role

Customer.io is looking for thoughtful, driven Engineering Managers to join our organization. Whether you are building customer-facing product workflows or maintaining reliable, observable distributed systems, we are looking for leaders who hold a high technical bar and drive work to completion.

What You Value

• Ownership: You set direction, create clarity in ambiguity, and are motivated by impact. You hold yourself and your team accountable to shipping.
• Strategic Leadership: You operate at the strategic level while staying close to technical work. You earn respect through both vision and execution.
• Execution: You have a proven ability to move work forward through resistance, competing priorities, and skeptical stakeholders.
• AI-First Mindset: You have a concrete point of view on AI-native development and use agentic tooling to accelerate team velocity.
• Pragmatism: You bring a healthy skepticism for "the way things are done," knowing when to build, buy, or wait.

What You'll Do

• Lead your squad to deliver customer value through end-to-end project ownership.
• Drive execution by setting milestones and shipping in small, observable increments.
• Make confident decisions and lead your team through ambiguity.
• Ensure solutions are scalable, secure, and architecturally sound.
• Stay close to the work by participating in design reviews, architecture calls, and incidents.
• Provide direct coaching and create development opportunities for direct reports.
• Hire, onboard, and manage team performance.
• Partner across departments to align efforts with customer success.

Requirements

• 3+ years of experience managing engineers at a SaaS company (B2B or B2C).
• Track record of driving execution with concrete delivery outcomes.
• Strong technical background; ability to hold your own in architecture and design discussions.
• Comfort operating with high autonomy and little prescribed structure.
• Demonstrated AI-native leadership and experience building inclusive, collaborative teams.
• Clear, concise, and direct communication skills.

Compensation & Benefits

• Salary: $185,000 - $215,000 USD.
• Insurance: 100% coverage of medical, dental, vision, mental health, and supplemental insurance for you and your family.
• Leave: 16 weeks paid parental leave.
• Flexibility: Unlimited PTO.
• Support: Stipends for remote work and wellness, plus a professional development budget.