Integration Engineer (French Speaker) - Constructor

About the Position

Launched in 2019, Constructor is an AI-first e-commerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.

As an Integration Engineer, you will improve the e-commerce experience for hundreds of millions of users across the world by providing first-level technical support to e-commerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform.

Key Responsibilities

• Onboarding Support: Collaborate with customers to understand their technical integration needs and assist them through the integration process.
• API and Library Education: Provide expert guidance on integrating with Constructor's APIs and utilizing open-source libraries.
• Troubleshooting: Resolve technical challenges and integration issues alongside Customer Success teams.
• Index Configuration: Work with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchability, sort orders, and retrieving results.
• Communication: Act as a liaison between customers and internal technical resources, responding promptly to inquiries with clear explanations.
• Process Improvement: Document customer interactions, common issues, and solutions to continuously improve integration documentation and onboarding workflows.

Requirements

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented with a commitment to delivering exceptional technical support.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Fluency in French.

Preferred Qualifications

• Familiarity with structured data formats (JSON, CSV) and basic search/index concepts.
• Familiarity with debugging tools such as browser dev tools, API clients (e.g., Postman), or server logs.
• Familiarity with A/B testing, understanding of server-side and client-side contexts, network request routing, and HTTP.
• Experience working with open-source libraries, JavaScript web application development, and integration patterns.

Benefits & Perks

• Fully remote team setup with regular team offsites.
• Base salary: $70,000 – $90,000 USD (depending on experience and skills).
• Unlimited vacation time (minimum 3 weeks strongly encouraged per year).
• Work-from-home setup stipend.
• Apple laptop provided.
• Annual training and development budget refreshed each year.
• Maternity & Paternity leave for qualified employees.