Sr. Member Experience Manager - Dave

Dave vs. Goliath. We’re Dave.

Dave is a financial app on a mission to build products that level the financial playing field. It is redefining the financial landscape by leveraging technology to create an affordable, transparent, and user-centric access to liquidity for millions of Americans. As a leading innovator in the U.S. financial services sector, Dave’s digital financial platform offers products designed to meet the credit needs of those underserved by traditional financial institutions. Dave’s offerings include its flagship ExtraCash product, providing members up to $500 within minutes.

The Opportunity

Dave is growing fast and the member base is growing with it. As more people choose Dave over traditional banking, the feedback loop that helps us understand their experience needs to be sharper, more structured, and more connected to the decisions that drive the business.

As Sr. Member Experience Manager, you'll own the Voice of Customer program and shape how Dave listens to, understands, and acts on member signals across every touchpoint. You'll be translating what millions of members are experiencing into the structured, data-backed case that gets in front of Product and Leadership and actually changes things.

What You'll Do

Voice of Customer Program

• Own how member signals get turned into actionable insights across support data, app reviews, social conversations, community feedback, and surveys.
• Build a structured, recurring rhythm for surfacing what matters: real-time visibility into issues, monthly deep dives into friction areas, and periodic reviews for Product and Leadership.
• Tie sentiment metrics to retention, engagement, revenue, and member growth in partnership with Member Insights and Data Analytics.

Product Feedback and Member Advocacy

• Build cases for product gaps backed by data and clear problem statements written from the member's perspective.
• Act as the member's advocate in cross-functional settings, helping teams reach better product decisions.
• Use Dave's products regularly (dogfooding) and test new launches before they go live.

Cross-Functional Work

• Represent the member's perspective across Product, Engineering, Operations, Marketing, Legal, and Compliance.

What You'll Need

• 5+ years in member experience, Voice of Customer, customer insights, or CX with program ownership.
• Experience gathering signals from multiple touchpoints and turning them into structured, actionable recommendations.
• Strong judgment in separating isolated feedback from meaningful trends.
• Working fluency with Mode, Looker, or similar BI tools.
• Comfort leveraging AI tools such as Anthropic, OpenAI, and Gemini to guide research and synthesize feedback.
• Track record of building trusted relationships and influencing stakeholders across cross-functional teams.
• Strong written and verbal communication skills.