Account Manager - EMEA

Who We Are

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state — from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. As an award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity

The role of DoiT’s Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with customers, provide a trusted point of contact for the cloud vendor teams regarding accounts’ growth opportunities, and to retain 100% of DoiT’s existing customers.

Responsibilities

• Develop a deep understanding of our business, our cloud management platform, support, services, and client needs.
• Maintain knowledge, context, and ownership of your assigned customers and own communication with respective vendor teams to show value and revenue growth potential.
• Manage customer-related support escalations to resolution, ensuring the highest level of customer satisfaction.
• Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor, and the company.
• Identify new workload opportunities within customer cloud environments and SaaS solutions.
• Establish a regular cadence with your book of business, balancing strategic enterprise clients and fast-growing emerging accounts.
• Aggregate and provide customer feedback to product and engineering teams to help prioritize deliverables.
• Deliver regular quarterly reviews with customers, tracking active project timelines, projected cloud spending, and feedback on DoiT support.
• Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements.
• Identify cost optimization opportunities within customer cloud environments.
• Work collaboratively with cloud vendor sales representatives on mutual customers.

Qualifications

• 3+ years of experience in Account Management supporting the EMEA market.
• 2+ years of experience at a technology company (SaaS, Systems Integrator, Cloud Vendor).
• Experience supporting customers in the AWS, Google Cloud, Microsoft Azure ecosystem, or another cloud vendor.
• Strong verbal and written communication skills in English and Swedish (additional languages like French are a plus).
• Strong technical skills to engage productively with technical teams and build influential relationships.
• Great operational, administrative, analytical, and detail-oriented skills.
• A desire to grow within the organization and continuously broaden your skill sets.
• A great sense of humor and a passion for having fun at work.

Bonus Points

• Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications).

Benefits & Perks

• Unlimited PTO
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program