Deal Management Specialist - Everbridge

Everbridge is a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions, actively seeking a Deal Management Specialist to join our team. This is a remote, home-based position.

As a Deal Management Specialist, you will serve as a critical bridge between Sales, Finance, Legal, and other cross-functional teams, ensuring deals are structured to meet business objectives while delivering exceptional customer value. You will manage the entire deal lifecycle, from deal structuring and pricing to contract management and order processing, while ensuring compliance with company policies and revenue recognition principles.

What You'll Do

Deal Support & Structuring

• Collaborate with Sales teams to review and analyze complex deals, ensuring compliance with company policies, pricing guidelines, and revenue recognition principles.
• Assist in structuring and pricing deals to optimize profitability and drive customer value.

Contract Review & Negotiation

• Review customer contracts, identifying potential risks and opportunities, and work with Legal to ensure compliance with company standards and contractual requirements.
• Support Sales in contract negotiations, providing insights and recommendations to achieve mutually beneficial outcomes.

Order Processing & Contract Management

• Review and process incoming orders, ensuring all details are complete and adhere to company policies.
• Process orders in CRM (Salesforce) while ensuring compliance with financial and operational standards.

Cross-Functional Collaboration

• Serve as a liaison between Sales, Finance, Legal, Product, and other departments to foster alignment on deal-related matters.
• Work Salesforce cases submitted by other departments, including requests for quoting assistance and customer cancellations.
• Participate in deal review meetings and provide actionable insights to cross-functional stakeholders.

Process Improvement & Special Projects

• Continuously evaluate processes and recommend improvements to enhance efficiency, accuracy, and customer experience.
• Assist in user acceptance testing for system enhancements.
• Work on ad hoc projects as requested by management.

What You'll Bring

• 2+ years of experience in a deal desk, order management, or related role within the technology industry.
• Strong understanding of SaaS sales processes, contract terms, and revenue recognition principles.
• Proficiency in analyzing complex deals, pricing models, and financial metrics.
• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments.
• High attention to detail and accuracy when managing financial data and contracts.
• Ability to thrive in a fast-paced environment while managing multiple priorities and deadlines.
• Self-starter mindset with the ability to take initiative under limited supervision.
• Advanced proficiency in Microsoft Excel and analytical tools.
• Knowledge of CRM systems, preferably Salesforce.
• Undergraduate degree in a related field is a plus.

Compensation & Benefits

• Salary Range: $60,000 - $75,000 USD (plus potential variable compensation, depending on experience and skills).
• Healthcare, dental, parental planning, and mental health benefits.
• Disability income benefits, life and AD&D insurance.
• 401(k) plan with company match.
• Paid time off (PTO) and fitness reimbursements.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.

Everbridge is an Equal Opportunity Employer and considers qualified applicants with criminal histories consistent with legal regulations, including the California Fair Chance Act.