Clinical Care Reviewer - Rula

At Rula, we are a remote-first company that believes mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

About the Role

We’re seeking a Clinical Care Reviewer to help bring Rula’s care efficiency pilots to life as part of our Clinical Quality team. In this role, you’ll work directly with providers across our network, coaching them 1:1, leading consultation and education groups, and responding to their questions by email, to support efficient, effective, and clinically appropriate care. You’ll also support Continued Care Review work as needed, reviewing charts and treatment progress to guide next steps in care. Because you’re closest to the provider experience, your observations about what’s working and what isn’t will directly shape how Rula’s pilots are refined. This role is ideal for a licensed clinician who enjoys working with other clinicians, communicates clearly in writing, and wants to help improve care at both the individual and population level.

Required Qualifications

• Master’s degree and active, unencumbered clinical license (LCSW, LMFT, LPC, or equivalent) with 3+ years of post-licensure experience in behavioral health
• Experience reviewing clinical documentation and applying medical necessity criteria, with a strong understanding of behavioral health treatment planning, progression, and appropriate episode duration
• Experience coaching, training, supervising, or giving feedback to clinicians, including facilitating consultation or education groups
• Excellent written communication, including the ability to respond to clinician emails clearly, respectfully, and efficiently
• Comfort working with EHRs and digital tools (e.g., Google Workspace, Salesforce)

Preferred Qualifications

• Experience in utilization management, peer review, or clinical quality roles
• Familiarity working with or for health plans, managed care organizations, or value-based care programs (e.g., Kaiser Permanente)
• 1+ year experience in a high-growth startup environment
• Experience with measurement-informed care and comfort working with data (e.g., outcome measures, utilization trends) to inform clinical decisions and provider coaching
• Experience carrying out new programs, pilots, or initiatives in an evolving environment, and sharing structured feedback to improve them
• Experience using, or openness to using, AI tools to improve efficiency and support clinical review and provider communication workflows
• MST and PST timezones preferred

Benefits & Perks

• 100% Remote Work Environment: Working hours to support a healthy work-life balance (must be based in the US; currently not hiring in Hawaii)
• Comprehensive Health Benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) Plan Access: Start saving for your future
• Generous Time-Off Policies: Includes 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid Parental Leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Support for mental and physical health
• Quarterly Department Stipend: Team-building activities or in-person gatherings
• Home Office & Internet Stipend: New hire home office stipend plus a $50/month stipend for internet/phone expenses
• Wellness Program: Year-round initiatives plus a $50/month wellness stipend
• Community & ERGs: Employee resource groups celebrating identity and lived experiences