Technical Success Manager - Everbridge

Everbridge Control Center empowers organizations with a centralized command-and-control platform that unifies physical security systems, operational data, and critical communications. It enables security teams to detect, assess, and respond to incidents faster through real-time visibility, intelligent automation, and seamless integration across the enterprise.

The Technical Success Manager (TSM) is a strategic customer lifecycle leader responsible for accelerating Annual Recurring Revenue (ARR), driving customer adoption, enabling modernization, and ensuring long-term customer value realization. Unlike traditional project delivery or support roles, the TSM owns customer outcomes from project kickoff through renewal, expansion, and transformation.

What you'll do:

• Own the end-to-end customer lifecycle from project kickoff through adoption, renewal, expansion, and modernization.
• Serve as the primary owner of customer health and executive engagement.
• Drive product adoption, business outcomes, and measurable value realization.
• Partner with Delivery, Support, Product, Engineering, Sales, Finance, and Customer Success to ensure a seamless customer experience.
• Accelerate subscription activation and ARR realization at project kickoff.
• Identify modernization, cloud migration, and expansion opportunities.
• Reduce support demand and executive escalations through proactive lifecycle management.
• Develop success plans, governance reviews, and adoption roadmaps.
• Up to 20% travel required.

What you'll bring:

• Bachelor's degree in Business, Information Technology, Engineering, or related field.
• 7+ years in Customer Success, Technical Account Management, Professional Services, Consulting, or similar customer-facing leadership roles.
• Experience managing enterprise software customers and cross-functional stakeholders.
• Experience with Control Center.
• Strong understanding of SaaS, subscription business models, cloud transformation, and enterprise technology.